Community Manager

Leap Tools Inc.; Canada; Remote; CAD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Community Manager, where you'll play a vital role in engaging and nurturing online communities. This position offers a unique opportunity to connect with diverse audiences across platforms like Facebook and Reddit. You'll develop strategies to grow community engagement, gather valuable insights, and collaborate with marketing teams to enhance brand visibility. If you're passionate about community engagement and eager to contribute to the success of a rapidly growing tech firm, this role is perfect for you. Enjoy the flexibility of a remote-first culture, generous time off, and the chance to make a significant impact in an innovative environment.

Benefits

Work-from-home stipend

Generous time off

Parental leave program

Birthday off

Work anywhere for up to 3 months

Qualifications

• 2-3 years of experience in community management or social media.
• Strong communication skills and ability to engage diverse audiences.

Responsibilities

• Identify and engage with key online communities relevant to the brand.
• Conduct surveys and analyze community feedback for strategic insights.

Skills

Community Management

Social Media Management

Customer Engagement

Communication Skills

Analytical Thinking

Project Management

Tools

Online Community Tools

Analytics Platforms

Job description

At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company.

About our product

Our technology lets you see products in your own room before you buy. Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable that through cutting-edge computer vision technology, presented in an extraordinarily simple and accessible way. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table: https://www.roomvo.com/rugdemo...

About You

As a Community Manager at Roomvo, you will play a key role in identifying, engaging, and nurturing our online communities across multiple platforms, including Facebook groups, Reddit, LinkedIn, and other relevant channels. You will take the lead in sourcing and connecting with key communities, conducting polls and surveys to gather valuable insights, and delivering learnings and strategic recommendations to the marketing team. This is an exciting opportunity for someone passionate about community engagement, with a growth mindset, and a strong desire to help Roomvo succeed in expanding its reach.

What You'll Do:

• Community Engagement & Growth:
  
  • Identify and engage with key online communities (Facebook, Reddit, LinkedIn, etc.) relevant to Roomvo’s target markets, including industry groups, influencers, and thought leaders.
  • Develop and implement strategies to grow and engage Roomvo’s online communities through consistent interaction, targeted content, and proactive outreach.
  • Actively monitor and respond to user comments, messages, and questions, ensuring a positive and engaging experience for all members.
  • Foster relationships with brand advocates and ambassadors to expand Roomvo’s visibility and reach.
• Insights Gathering:
  
  • Conduct discussions, surveys and polls within communities to gather valuable feedback, customer needs, and pain points.
  • Analyze community sentiment and user behaviour to identify emerging trends, preferences, and potential areas for product or service improvement.
  • Utilize community feedback to make informed recommendations on strategy, content, and product development.
• Content Creation & Curation:
  
  • Collaborate with the marketing, product, and customer success teams to create engaging content that speaks to community interests and Roomvo’s messaging.
  • Curate relevant and timely content to drive conversations, educate users, and showcase Roomvo’s offerings.
• Strategic Recommendations to the Marketing Team:
  
  • Deliver actionable insights and strategic suggestions to the marketing team based on community feedback and engagement metrics.
  • Provide recommendations on content, campaigns, and community engagement tactics to support Roomvo’s growth objectives and market expansion, particularly around product adoption.
• Community Advocacy & Feedback Loop:
  
  • Serve as the voice of the community, providing internal teams with valuable insights into customer preferences and market trends.
  • Identify common questions, concerns, and feature requests within the community and communicate these to the product team to inform development.
• Reporting & Analytics:
  
  • Track key community metrics such as engagement, growth, and sentiment analysis.
  • Prepare reports on community trends, user feedback, and campaign performance, highlighting areas for improvement and opportunities for growth.
• Event Coordination:
  
  • Organize and execute virtual or in-person events such as webinars, Q&A sessions, or meetups to drive deeper engagement within the community.
  • Collaborate with internal teams to ensure seamless execution and effective promotion of these and other events.
• Cross-Functional Collaboration:
  
  • Work closely with the marketing, customer success, and product teams to align community strategies with broader company initiatives and growth goals.
  • Contribute to community-driven campaigns that boost brand awareness and drive customer acquisition.

Requirements:

• Experience:
  
  • 2-3 years of experience in community management, social media management, or customer engagement.
  • Experience with online communities (Facebook, Reddit, LinkedIn, etc.) and a strong understanding of community engagement best practices.
  • Experience in conducting surveys, polls, and gathering actionable insights from online communities.
• Skills & Abilities:
  
  • Strong written and verbal communication skills, with the ability to connect and build relationships with a diverse online audience.
  • Ability to identify and analyze key communities, trends, and conversations to drive strategic recommendations to gain adoption.
  • Experience with online community tools and analytics platforms.
  • Detail-oriented and able to handle multiple projects in a fast-paced environment.
  • Self-starter, motivated by growth and driven to help businesses succeed through community engagement.
• Desirable Traits:
  
  • A proactive mindset with the ability to suggest and implement new ideas to grow community engagement.
  • Home decor community experience, and the ability to communicate effectively using visuals.
  • Passion for digital marketing, customer engagement, and brand advocacy.
  • Strong analytical thinking, able to interpret data and make informed decisions.
  • Enthusiasm for helping a rapidly growing company expand both domestically and internationally.

About our culture

• We're a remote-first company that encourages our employees to work from where they're most productive.
• We work in tight-knit teams to cultivate an ownership mentality.
• We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
• We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.
• We value work-life balance by offering generous time off.
• Work anywhere in the world for up to 3 months!
• We value families, by offering a parental leave program.
• We offer a work-from-home stipend.
• Your birthday (and our company's birthday) is a day off!

About our hiring process

Now: You upload your resume and complete a brief questionnaire.

Step 1: We arrange a video call with you to assess your abilities.

Step 2 or 3: You attend the second video interview soon after.

Step 3 or 4: You meet one of the founders.

Week 4 or 5: You receive an offer.

Take the Leap. Apply now.