Community Manager

Humankind; Halifax; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a skilled Community Manager to enhance community engagement and brand growth. This exciting role involves monitoring online forums, interacting with community members, and organizing events on platforms like Discord. Ideal candidates will possess excellent communication skills and a global mindset, with the ability to adapt and thrive in a fast-paced environment. Join a growing agency in Halifax that values diversity and offers competitive benefits, including health premiums and a wellness allowance. If you're passionate about community building, this opportunity is perfect for you.

Benefits

Employer paid premiums for Health and Dental benefits

RRSP contributions

Wellness allowance

Qualifications

• Experience managing online communities, especially on Discord.
• Strong communication skills and ability to represent company values.

Responsibilities

• Monitor member activity and report trends to the team.
• Engage with community members and foster discussions.

Skills

Discord Server

Written Communication

Verbal Communication

Social Media Tools

Customer Service

Organizational Skills

Team Collaboration

Adaptability

Job description

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We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities.

They are looking for a highly skilled Community Manager to join their growing team.

They are seeking a top-notch, experienced Online Community Manager to act as the eyes and ears of your assigned communities. Reporting to the Community Team Leader, the Online Community Manager contributes to community engagement strategy, builds community relationships, and contributes to overall brand growth.

Responsibilities

• Daily monitoring of member activity on online forums, proactively reporting themes, trends, and problem areas to the Community Team Leader or Customer Service Team
• Keep internal and external information up-to-date in a fast-paced environment
• Work closely with the team to write and disseminate critical information about brand updates
• Complete brand-specific training and be prepared to identify and flag Adverse Events across assigned communities
• Reply to member comments in assigned discussion forums to foster a sense of community and encourage conversation; this individual will not be the point of contact for responding to individual customer complaints/inquiries, but will cluster them into trends for the team to understand
• Contribute ideas for the overall growth and health of both individual communities
• Responsible for Discord on-platform events such as AMAs, and other activities to engage and connect with the broader Discord community; onboard new users and ensure their continued engagement while promoting a vibrant community culture on Discord.
• Work closely with social and content teams to produce exclusive content and create a diverse creative community.

Qualifications

• Experience using Discord Server
• Excellent, accurate written and verbal communication skills
• Ability to use social media tools to glean trends, statistics, and insights
• Professionally represent the Company's core values and mission when interacting with external parties
• Strong work ethic, and ability to work closely with, and collaborate effectively with other teams
• A global mindset: someone who has either worked internationally or had experience managing a large regional community
• Prior customer service experience beneficial
• Self-motivated and independent
• Ability to adapt to and learn new community-related software
• Extremely organized and able to juggle multiple tasks
• Team player
• Regular, consistent and punctual attendance.
• Able to work nights or weekends/variable schedule when necessary

This is a fantastic opportunity to join a growing agency based in Halifax.

The company offers a competitive annual salary, employer paid premiums for Head and Dental benefits, RRSP contributions, wellness allowance and much more!

If this sounds like the ideal position for you then apply today!

Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Administrative, and Advertising

• Industries

  Professional Services

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