Community Manager

Alida Inc.; Toronto, Vancouver; Hybrid; CAD 70,000 - 75,000; Full time

Job summary

An innovative SaaS company is seeking a passionate individual to join their Managed Services team. In this client-facing role, you will support community engagement and health initiatives for Fortune 500 organizations. This position offers a unique opportunity to work with leading brands, providing strategic recommendations and executing community health programs. With a focus on collaboration and growth, you'll thrive in a dynamic environment that values your contributions. Enjoy unlimited vacation, comprehensive benefits, and a culture that prioritizes employee wellness. If you're ready to make a difference, this role is for you!

Benefits

Unlimited Vacation

Company Paid Benefits

Summer Fridays

RRSP Matching

401K in the US

Qualifications

• 2-3 years of experience in marketing, project management, or client management.
• Strong writing, editing, and proofreading skills required.
• Ability to work in a fast-paced, cross-functional environment.

Responsibilities

• Plan and execute community engagement initiatives for key clients.
• Program and deploy community surveys using proprietary SaaS platform.
• Provide exceptional customer service and support customer success.

Skills

Marketing

Project Management

Client Management

Writing and Editing

Time Management

Organizational Skills

Communication Skills

Attention to Detail

Technology Aptitude

Education

Post-secondary degree in Marketing or Communications

Tools

Microsoft Office

Job description

In this client-facing role, you will support the engagement and health of communities by executing our Premier Community Management Program which involves a variety of projects for our clients using our SaaS platforms within the Managed Services team.Our clients depend on Alida for timely and accurate delivery of program components to keep their communities healthy. This role provides an exciting opportunity to assist Fortune 500 organizations and will also support the development of the team.

Job Responsibilities:

• Plan and execute community member engagement and community health initiatives for key clients such as:
  • Engagement Services: Compose and post engaging content such as shareback hub posts and newsletters.
  • Community Health Services: Execute community relaunches and deploy engagement surveys.
  • Governance: Attend regular client meetings to plan engagement calendar, recommending and providing a point of view for community best practice
• Inspire the customer to think strategically about how the community can support their business needs by providing recommendations based on Premier Community Management program offerings.
• Program and deploy community surveys using proprietary SaaS platform.
• Support Customer Success & Sales by working with the customer towards the adoption of best practices provided by Alida.
• Provide exceptional customer service.
• Maintain a deep understanding of Alida products to identify how feature enhancements may impact deliverables and update best practices accordingly

Desired Skills and Experiences:

• Post-secondary educational degree, preferably in Marketing or Communications.
• 2-3 years of marketing, project management, or client management experience.
• Basic understanding of market research.
• Attention to detail with excellent writing, editing, and proofreading skills.
• Excellent time management, organizational, project management and communication skills.
• Proven ability to work in a cross-functional and fast-paced environment.
• Progressive mindset with a can-do-attitude and strong initiative.
• Strong aptitude for technology and ability/desire to learn new software.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).

Additional / Bonus Skills:

• Previous experience with digital survey tools or online research communities / panels

In this client-facing role, you will support the engagement and health of communities by executing our Premier Community Management Program which involves a variety of projects for our clients using our SaaS platforms within the Managed Services team.Our clients depend on Alida for timely and accurate delivery of program components to keep their communities healthy. This role provides an exciting opportunity to assist Fortune 500 organizations and will also support the development of the team.

Job Responsibilities:

• Plan and execute community member engagement and community health initiatives for key clients such as:
  • Engagement Services: Compose and post engaging content such as shareback hub posts and newsletters.
  • Community Health Services: Execute community relaunches and deploy engagement surveys.
  • Governance: Attend regular client meetings to plan engagement calendar, recommending and providing a point of view for community best practice
• Inspire the customer to think strategically about how the community can support their business needs by providing recommendations based on Premier Community Management program offerings.
• Program and deploy community surveys using proprietary SaaS platform.
• Support Customer Success & Sales by working with the customer towards the adoption of best practices provided by Alida.
• Provide exceptional customer service.
• Maintain a deep understanding of Alida products to identify how feature enhancements may impact deliverables and update best practices accordingly

Desired Skills and Experiences:

• Post-secondary educational degree, preferably in Marketing or Communications.
• 2-3 years of marketing, project management, or client management experience.
• Basic understanding of market research.
• Attention to detail with excellent writing, editing, and proofreading skills.
• Excellent time management, organizational, project management and communication skills.
• Proven ability to work in a cross-functional and fast-paced environment.
• Progressive mindset with a can-do-attitude and strong initiative.
• Strong aptitude for technology and ability/desire to learn new software.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).

Additional / Bonus Skills:

• Previous experience with digital survey tools or online research communities / panels

**The typical salary range for this position in Canada is $70,000-75,000 CAD per annum. Final salary will depend on experience.**

The Good Stuff:

+ Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry

+ Best-in-class company paid benefits for you and your family - offering medical, dental, vision, RRSP matching in Canada, a 401K in the US, and more.

+ Unlimited Vacation: Yep, it’s true. Take vacation when you want it, how you want it. Designed to better fit your evolving needs.

+ Summer Fridays: Fridays are a day off during July and August. To help provide better balance in the summer months focusing on employee wellness.

+ Recognized as one of the Best Workplaces in British Columbia for 2024 by Great Place to Work

+ Recognized in 2023 as one of the Best Workplaces for Women

+ Recognized as a Top Employer by British Columbia's Top Employers 2023

About Alida

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth.

That’s why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation.

Leading companies likeHBOMax, Adobe, Warner Bros. Discovery, Twitch and lululemondepend onAlida’s community-centered research platformto deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns.

Learn more atwww.alida.com .

We can’t wait to meet you!

We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.

At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.

We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don't meet every single one of the stated requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.

Follow us at www.alida.com and engage with us on LinkedIn, Twitter and Instagram.

Alida has an accommodation process in place to provide reasonable accommodation to employees, and to qualified job applicants with a disability during the hiring process. If you require accommodation because of a disability or medical need, please contact [e-mail] so that arrangements can be made for the appropriate accommodations to be in place.

Alida takes your private information seriously. Review our Candidate Privacy Statement here to understand how we use and protect your personal information.

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