Community Liaison Worker - Care for Newcomers Clinic

Vancouver Coastal Health; Vancouver; On-site; CAD 55,000 - 72,000; Full time

Benefits offered by this job

Comprehensive benefits

Training & leadership development

Wellness supports

Awards & recognition programs

Staff discounts

Job summary

Vancouver Coastal Health is seeking a Community Liaison Worker to support clients and families across multiple sites within the integrated health service model. You will liaise with medical professionals across programs such as Community Health, Primary Care, Mental Health and Substance Use, and GP partners.

You will assist clinicians in planning, coordinating care, and helping clients navigate community services, including language support and cultural safety.

Qualifications

• Social Services Certificate or Diploma from a recognized college.
• 1 year of recent experience in a community setting supporting clients.
• Valid BC Driver's License and access to a personal vehicle.
• Knowledge of community, social and health resources.
• Ability to engage with a culturally diverse population and provide self-management support.

Responsibilities

• Support clinical staff as part of healthcare teams, providing information and client support.
• Monitor clients and document observations; provide verbal reports to clinicians.
• Assist in planning and organizing team-based care conferences and family meetings.
• Advocate for clients and facilitate access to community services and resources.
• Establish rapport with clients and coordinate services across health and community providers.

Skills

Client liaison

Communication skills

Coordination

Advocacy

Education

Social Services Certificate or Diploma

Tools

None

Job description

In accordance with the Vancouver Coastal Health (VCH) Strategic Framework and True North Goals, the Community Liaison Worker, supported by an integrated health service team and delivery model, provides support services to clients and their families in community health. Working across multiple sites, clinics, and services liaises and coordinates services with medical professionals within an integrated health service delivery model and a range of programs such as Community Health, Primary Care, Mental Health and Substance Use, General Practitioner (GP) partners and other external agencies.

Supports clinical staff as a member of healthcare team(s) by providing appropriate information and support related to clients with complex health care needs. Monitors clients, documents and provides verbal reports on observations to clinicians in accordance with standard procedures or specific direction. Assists clinicians in planning, organizing, facilitating team based care conferences and or family meetings as required, participates in the process of case planning, and may assist clients with instrumental activities of daily living (ADL). Acts as an advocate and/or a liaison for clients, facilitating access to community services and resources. Provides information on community services to clients and their caregivers. Establishes a rapport with clients based on respect and promotes clients to manage behaviors and enhance clients’ self-management support. Liaises, monitors and coordinates services with health care team, community services, and medical professionals.

About Care For Newcomers Clinic

The Care for Newcomers clinic provides an exciting opportunity to connect with clients of diverse cultural backgrounds and to make a meaningful impact in their health care journeys as newcomers to Canada.

The Care for Newcomer’s Clinic is serving government assisted refugee clients and their families who have newly arrived in Canada. The clinic supports clients through post arrival health assessments to identify pre-existing, chronic or acute medical conditions and assists in connecting them to care as needed. We have an inter-disciplinary team that includes nurses, physicians and administrative assistants working within a team-based care model. Most of our clients require support with navigation to access healthcare services and community resources and require language assistance via interpreters/interpretation tools.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.

Education & Experience

• Social Services Certificate or Diploma from a recognized College plus (1) year' recent experience in a community setting supporting clients within the relevant client population or an equivalent combination of training and experience.
• Valid BC Driver's License and access to personal vehicle.

Knowledge, Skills & Abilities

• Knowledge of community, social and health resources, and services.
• Working knowledge of the social emotional and health-related problems encountered by the client population.
• Ability and willingness to learn and use appropriate strategies (e.g. harm reduction, recovery oriented, culturally safe and trauma informed care).
• Ability to engage and provide service to a culturally diverse population with a wide range of health challenges (e.g. mental health/substance use and HIV antiretroviral therapy).
• Ability to follow team direction regarding rights and obligations of staff/clients when providing care to clients that fall under legal acts such as adult guardianship, mental health and public Health.
• Ability to demonstrate and assist client with instrumental activities of daily living.
• Ability to establish and maintain rapport with clients.
• Ability to observe and recognize changes in clients.
• Ability to deal effectively with conflict situations, manage aggressive behavior, and use non-violent crisis intervention and behavioral management techniques.
• Ability to work independently and in cooperation with others.
• Ability to communicate effectively, both verbally and in writing.
• Ability to organize, prioritize and meet deadlines.
• Ability to establish/maintain satisfactory work relationships with the public and other employees, to deal tactfully and effectively with co-workers, public and staff from other agencies, to maintain confidentiality and to communicate effectively, both verbally and in writing.
• Basic computer literacy to operate a computerized client care information system.
• Exceptional customer service and communication skills.
• Ability to work within a team environment.
• Ability to operate related equipment.
• Physical ability to perform the duties of the position.

Thank you for your interest in Vancouver Coastal Health.