Community Health Reception & Intake Specialist

ysm; Toronto; On-site; CAD 40,000 - 49,000; Full time

Benefits offered by this job

Group RRSP matching

Annual leave and paid personal days

Comprehensive health and dental care

Employee and Family Assistance Program

Numerous other perks

Job summary

YSM is seeking a Patient Services Administrator to provide welcoming receptionist and client referral support at the Evergreen Health Centre in Toronto. This full-time role (37.5 hours/week) focuses on building relationships with vulnerable populations, crisis intervention, and assisting community members toward their goals.

The successful candidate will work with EMRs and Salesforce, maintain privacy, coordinate appointments, and support volunteers.

Qualifications

• 1-2 years’ experience in reception work or office administration in a medical environment
• Medical office administration certification is an asset
• Experience working with vulnerable and marginalized populations
• Experience in a walk-in urgent care setting
• Excellent working knowledge of EMRs, Salesforce, MS Office software, Google Drive
• Good telephone voice, tactful and friendly
• Strong English communication skills
• Ability to handle confidential material with discretion

Responsibilities

• Provide welcoming, warm atmosphere to community members, volunteers, students and staff
• Ensure privacy and confidentiality
• Direct visitors, contractors and deliveries in reception area
• Manage and answer calls, emails, faxes, mail and redirect as necessary
• Schedule and coordinate clinic appointments with community members, volunteers and staff
• Input data in databases including EMR and Salesforce
• Maintain infection prevention and control measures
• Provide administrative support to the health centre
• Collaborate with internal and external partners
• Respond to emergency situations per YSM policies

Skills

Interpersonal skills

Conflict resolution

Customer service

English communication

Education

Medical office administration certification

Tools

EMR systems (Paradigm, CHR EMR, OSCAR EMR, Salesforce)

Salesforce

MS Office

Google Drive

Job description

YSM is seeking a Patient Services Administrator to provide welcoming receptionist and client referral support at the Evergreen Health Centre in Toronto. This full-time role (37.5 hours/week) focuses on building relationships with vulnerable populations, crisis intervention, and assisting community members toward their goals.

The successful candidate will work with EMRs and Salesforce, maintain privacy, coordinate appointments, and support volunteers.