Patient Services Administrator

ysm; Toronto; On-site; CAD 40,000 - 49,000; Full time

Benefits offered by this job

Group RRSP matching

Annual leave and paid personal days

Comprehensive health and dental care

Employee and Family Assistance Program

Numerous other perks

Job summary

YSM is seeking a Patient Services Administrator to provide welcoming receptionist and client referral support at the Evergreen Health Centre in Toronto. This full-time role (37.5 hours/week) focuses on building relationships with vulnerable populations, crisis intervention, and assisting community members toward their goals.

The successful candidate will work with EMRs and Salesforce, maintain privacy, coordinate appointments, and support volunteers.

Qualifications

• 1-2 years’ experience in reception work or office administration in a medical environment
• Medical office administration certification is an asset
• Experience working with vulnerable and marginalized populations
• Experience in a walk-in urgent care setting
• Excellent working knowledge of EMRs, Salesforce, MS Office software, Google Drive
• Good telephone voice, tactful and friendly
• Strong English communication skills
• Ability to handle confidential material with discretion

Responsibilities

• Provide welcoming, warm atmosphere to community members, volunteers, students and staff
• Ensure privacy and confidentiality
• Direct visitors, contractors and deliveries in reception area
• Manage and answer calls, emails, faxes, mail and redirect as necessary
• Schedule and coordinate clinic appointments with community members, volunteers and staff
• Input data in databases including EMR and Salesforce
• Maintain infection prevention and control measures
• Provide administrative support to the health centre
• Collaborate with internal and external partners
• Respond to emergency situations per YSM policies

Skills

Interpersonal skills

Conflict resolution

Customer service

English communication

Education

Medical office administration certification

Tools

EMR systems (Paradigm, CHR EMR, OSCAR EMR, Salesforce)

Salesforce

MS Office

Google Drive

Job description

Yonge Street Mission (YSM) is a vibrant, non-profit Christian organization leading a collective movement to end chronic poverty in Toronto.

Since 1896, we’ve worked to transform the lives of people living with poverty, going beyond immediate needs by offering wrap-around support via holistic programs and services, and a pathway which enables vulnerable youth, families in need, adults experiencing poverty and vulnerable communities to move from surviving to thriving.

To make this happen, we are passionate about investing in the people we work with, and look for a diverse range of staff who are key for us to advance our mission: Christians who have a heart for neighbours in need, a desire to transform the lives of our community members, and who believe in treating everyone with dignity and respect.

If you are inspired by our vision and feel a true call to contribute to YSM’s work, we’d love to hear from you.

What We Offer:

As a staff member at YSM, some of the things you can look forward to include a values-based and highly collaborative and engaging work environment with a high value on staff’s mental health and well-being; meaningful, innovative and impactful work, with opportunities to make a difference in the lives of children, families, and the community. Our competitive Total Rewards compensation package also includes Group RRSP matching, annual leave and paid personal days, comprehensive health and dental care coverage, an Employee and Family Assistance Program that includes counselling services by Christian professionals, and numerous other perks.

Our benefits:

• Group RRSP matching
• annual leave and paid personal days
• comprehensive health and dental care coverage
• an Employee and Family Assistance Program that includes counselling services by Christian professionals
• numerous other perks

The Opportunity:

YSM is seeking a Patient Services Administrator who will provide excellent, welcoming, efficient and professional receptionist and client referral support at the Evergreen Health Centre. The incumbent will work full time, for 37.5 hours per week. The successful candidate will further develop skills in building relationships with hard-to-reach populations, crisis intervention and conflict management, empowering and assisting community members towards their goals.

Responsibilities:

• Provide a welcoming and warm atmosphere to community members, volunteers, students and staff
• Ensure privacy and confidentiality
• Manage the flow of the reception area, directing visitors, contractors and deliveries
• Manage conflict and ensure safety
• Manage and answer calls, emails, faxes, mail and redirect as necessary
• Schedule and coordinate clinic appointments with community members, volunteers and staff
• Manage wait lists, screening, intake and registration of new patients
• Support with volunteer needs including check-in and preparing clinical rooms
• Input and update data in several databases including Google sheets, Paradigm, CHR EMR, OSCAR EMR and Salesforce
• Ensure accurate data entry and documentation
• Process health record requests
• Keep informed of and outreach to community resources
• Connect community members to internal and external resources
• Collaborate with internal and external partners
• Maintain infection prevention and control measures
• Provide administrative support to the health centre
• Process forms, gifts-in-kind donations and courier/mail deliveries
• Be an active team member of the wider YSM community
• Respond to emergency situations in accordance with YSM policies and procedures; including assessing when to call for assistance

Qualifications:

• A minimum of 1-2 years’ experience in reception work or office administration in a medical environment
• Medical office administration certification an asset
• Experience working with vulnerable and marginalized populations
• Experience working in a walk-in urgent care setting
• Excellent working knowledge of EMRs, Salesforce, MS Office software, Google Drive etc.
• Good telephone voice, tactful, diplomatic and friendly
• Strong verbal and written business English communication skills
• Strong interpersonal and conflict resolution skills
• Prompt, reliable, adaptable, self-motivated, conscientious and innovative
• Experience working in a multicultural, multi-faith setting, and those with multiple challenges
• Ability to keep composure and prioritize effectively during high-stress periods and situations
• Ability to professionally and compassionately handle confidential, sensitive material
• Training in crisis prevention intervention, trauma-informed care, and CPR First Aid is an asset
• A demonstrated personal commitment to the principles of faith values and mission of YSM
• A Police Record Check (Vulnerable Sector) is required

Pay:

YSM offers market competitive rates and will pay a starting salary of $44,156.55 for this role, combined with a comprehensive suite of benefits and perks.

Deadline for Application

July 13, 2026

YSM welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Please note that this position is for an existing vacancy, and YSM do not use any form of artificial intelligence (AI) at any stage of the recruitment process. These stages include candidate screening and shortlisting, assessment and selection.

Learn more about YSM at www.ysm.ca