Community Case Manager

Calgarydreamcentre; Calgary; On-site; CAD 52,000 - 76,000; Full time

Job summary

Calgary Dream Centre is seeking a Community Case Manager to report to the Director of Community. The role covers case management, goal planning, client assessments, weekly check-ins, support and advocacy to help clients develop life skills.

You will work in a dynamic Community Programs environment, maintain detailed case files, and contribute to relapse prevention planning and reporting. Meetings and housing coordination with Property Management are part of the role.

Qualifications

• Post-secondary degree/diploma/certificate in Social Work or related discipline preferred.
• Minimum 3 years’ experience working in addiction services with marginalized populations.
• Valid Driver’s License with 2 million liability insurance.
• Strong communication skills, both written and verbal.
• Flexibility for after-hours work as required.

Responsibilities

• Mentor clients and monitor progress and interventions.
• Support housing needs and provide guidance while maintaining open communication.
• Maintain clean and safe property conditions for clients.
• Report maintenance needs and emergencies to Property Management.
• Track client progress and regularly review objectives.
• Maintain up-to-date case files with notes and relapse prevention plans.

Skills

Communication skills

Critical thinking

Time management

Conflict management

Organizational skills

Self-motivation

Education

Post-secondary degree/diploma/certificate in Social Work or related field

Addictions studies, Psychology, or Behavioral Science preferred

Tools

HMIS (asset)

Job description

WHO WE ARE

Compelled by the love of Jesus, the Calgary Dream Centre exists to see lasting change across generations by breaking the cycles of poverty, homelessness, and addiction. We provide recovery programs, housing, and vocational training to people in the pursuit of a life worth living. Because no one is beyond hope.

POSITION SUMMARY

Reporting to the Director of Community, the Community Case Manager, is responsible for Case Management including but not limited to, goal planning, client assessments, weekly check-ins, support and advocacy. The individual in this role will develop a detailed understanding of the operations of Community Programs and could work in a dynamic and ever-changing environment, assisting the clients in developing life skills.

ROLES AND RESPONSIBILITIES INCLUDE:

• Mentoring clients and overseeing clients’ progress and interventions


• Monitoring housing and providing support, advice, and direction while ensuring open communication


• Maintaining conditions of properties, including keeping high standards of health, safety, and cleanliness for the clients


• Reporting to Property Management on all maintenance needs as well as emergencies related to property


• Tracking progress of clients and frequently analyzing, assessing and reviewing their objectives


• Keeping accurate and up to date case files, incorporating regular written case notes for clients, as well as relapse prevention plans relevant to all client cases


• Attending all meetings relevant to your position, i.e. weekly staff meetings, daily case management meetings, and other meetings on an as needed basis

QUALIFICATIONS AND REQUIREMENTS:

• Post-secondary degree/diploma/certificate in Social Work, Addictions Studies, Psychology, Behavioral Science, or a related and relevant discipline is preferred


• A minimum of 3 years’ experience working in the field of addiction and with marginalized populations


• Valid Driver’s License with 2 million liability insurance


• Well-developed and effective communication skills (written and oral)


• Demonstrated skills in critical thinking


• Experience with HMIS data base is an asset


• Flexibility for after-hours work as required to meet client needs

SKILLS AND ABILITIES:

• Ability to effectively manage confrontations and conflict


• Self-starter with excellent organizational and problem-solving skills


• Ability to manage priorities and workflow demonstrating excellent time management skills


• Knowledge of local social service agencies and referrals


• Knowledge in preparing reports, and ability to maintain client case files


• Ability to work with minimal supervision, take initiative and be self-motivated


• Acute attention to detail and a commitment to excellence and high standard

We thank all applicants for their interest; however, only qualified candidates selected for interviews will be contacted. We regret that we are unable to accept telephone inquiries.