Case Manager

Canadian-Mental-Health-Association; Kelowna; On-site; CAD 51,000 - 59,000; Full time

Benefits offered by this job

Dental, Health & EAP Benefits

Wellness Spending Account

RRSP matching program

Vacation & Personal Health Days

Job summary

CMHA Kelowna is hiring a full-time Case Manager for the Youth Program. The role is 37.5 hours per week with an atypical work week from Monday to Friday, 8:00 a.m. to 4:00 p.m.

The Case Manager supports youth by connecting them to housing, health, life skills, education and employment resources, and social inclusion. Strong emphasis on harm reduction and trauma-informed care.

Qualifications

• Diploma in Social Services or related field.
• 1–2 years of relevant experience.
• Experience working with youth with mental health issues and/or homelessness.
• Valid Class 5 BC driver’s license.
• Reliable vehicle to transport participants daily.
• Ability to obtain Driver’s Abstract & ICBC Claims history.
• Criminal Record Check clearance in Vulnerable Sector.
• First Aid/CPR/Naloxone considered an asset.

Responsibilities

• Provide intensive Case Management to a small youth caseload (7–10).
• Develop individualized support plans reviewed regularly.
• Coordinate access to housing, health, education, and employment supports.
• Deliver in-home and community-based services and transport clients as needed.
• Maintain records and document program activities and outcomes.
• Monitor budget expenditures and assist with reporting.

Skills

Caseload management

Crisis intervention

Harm reduction

Team collaboration

Client advocacy

Education

Diploma in Social Services or related field

Valid BC driver’s license

Tools

HIFIS

Dacima

MS Office (Outlook, Word, Excel)

Job description

CMHA Kelowna is hiring a full-time Case Manager in the Youth Program. This position is 37.5 hours a week with atypical work week of Monday - Friday 8:00am – 4:00pm.

WHO IS A CASE MANAGER?

The Case Manager (CM) in the Youth Program assists with addressing the needs of developing adolescents and young adults by providing them with immediate access to housing that is safe, affordable and appropriate, and then necessary and age-appropriate supports that focus on health, well-being, life skills, engagement in education and employment, and social inclusion.

WHAT DOES A CASE MANAGER DO?

• Provides intensive Case Management services and support to a small caseload of youth (7-10 maximum) that are experiencing, or at significant risk of, being unhoused
• Collaborates with participants in creating individualized support plans of care unique to each person and reviewed and/or modified regularly
• Provides case management, outreach, advocacy and access to information and other services
• Provides services that address the unique needs of youth, such as developing life skills, navigating systems and services, integrating mental health and addictions supports, ultimately supporting a healthy transition to adulthood
• Provides services in the young person’s home and in the community, transporting clients to appointments and other resources
• Moves clients in and out of their homes including packing, carrying, and moving client belongings
• Meets regularly with the Manager and team to review caseloads and troubleshoot client concerns
• Facilitates connections and referrals to other community services, including medical facilities, mental health services, social assistance programs, and substance use services
• Collaborates with Foundry Kelowna and other relevant service providers to ensure seamless and coordinated support for clients
• Provides an ethical, efficient and therapeutic approach to dealing with crisis intervention in a timely manner
• Collaborates with emergency response teams, law enforcement, and medical personnel when necessary
• Maintains written and computerized records, including case notes, data/statistical information, and other relevant documentation using databases
• Works within the program budget, monitors expenditures, and assists with financial reports
• Provides information for reporting on grants and funding to the Manager as needed
• Performs other related duties as assigned

YOUR STRENGTHS & EXPERIENCE:

• Diploma in Social Services or related field
• 1-2 years of relevant experience
• Experience working with young people with serious mental illness and/or addictions and those that have experienced homelessness required
• Valid Class 5 BC driver’s license
• Reliable vehicle and ability to transport participants and travel between facilities and other locations daily
• Ability to provide a Driver’s Abstract & ICBC Claims & Insurance History Record
• Ability to obtain Rate Class 007 Business Insurance
• Criminal Record Check clearance in the Vulnerable Sector
• Certificates in First Aid, CPR, and Naloxone considered an asset
• Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness
• Ability to be regularly exposed to and in direct contact with dust, dirt, germs and human bio-products
• Ability to engage respectfully and develop rapport with individuals, with multiple barriers, through a harm reduction lens
• Communication skills to effectively support clients
• Ability to work in cooperation with team members and independently
• Understanding of and commitment to working with people experiencing mental health concerns and substance use
• Knowledge of current best practices and approaches in preventing and ending youth homelessness
• Knowledge of health and social service systems in both the youth and adult system of care
• Ability to maintain consistent professional boundaries, exercising mature judgment and understanding of safety concerns
• Understanding of Harm Reduction theory and demonstrated ability to implement harm reduction strategies
• Understanding of Intentional Outreach, Housing First, Rapid Re-Housing, and Shelter Diversion principles
• Understanding of working with a Trauma Informed lens
• Familiar with or ability to learn Homeless Individuals and Families Information System (HIFIS) and Dacima
• Proficient understanding of Microsoft Outlook, Word and Excel
• Strong attention to detail
• Critical thinking, problem-solving, and decision-making skills
• Conflict resolution and crisis intervention skills
• Ability to complete tasks in a timely and efficient manner, utilizing good organizational skills
• Ability to manage multiple cases efficiently and effectively

WHO IS CMHA KELOWNA?

At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

CMHA KELOWNA OFFERS YOU:

• A competitive hourly wage of $26.57
• Dental, Health & EAP Benefits
• Wellness Spending Account
• RRSP matching program
• Vacation & Personal Health Days
• workplace culture that fosters learning, transparency, trust and teamwork

As an employer, CMHA Kelowna strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self expression. These values are embedded in the work CMHA Kelowna does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.