Housing Case Manager

The Mustard Seed Society; Grande Prairie; Hybrid; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Extended health and dental benefits

RRSP matching after 1 year of service

Wellness days

Job summary

The Mustard Seed Society in Grande Prairie is seeking a Housing Case Manager to support clients in maintaining housing and develop goal‑oriented plans. You will work as part of a multidisciplinary team to promote independence and community engagement.

The role emphasizes skill development in areas like financial literacy, employment, and connecting clients to health and social supports. A valid driver’s license and ability to use a personal vehicle are required.

Qualifications

• Diploma or an undergraduate degree in related field.
• Minimum of 1 year of experience working with marginalized individuals.
• Cultural sensitivity and respect for client individuality and self determination.
• A broad knowledge of and experience working with Indigenous communities is an asset.
• Strong communication skills and ability to work within a cross-functional team.
• Ability to interact with a variety of individuals.
• Strong administrative and computer skills.
• Conflict resolution skills and ability to manage residents in crisis situations.
• Ability to de‑escalate situations while remaining calm and professional.
• A passion to be part of ending homelessness in Alberta.
• Valid driver’s license, reliable vehicle, $2 million dollar liability insurance and clear driver’s abstract

Responsibilities

• Connect with clients on an ongoing basis to assist in maintaining permanent, long-term housing.
• Advocate with clients and empower them to become their own advocates.
• Meet, transport, attend client meetings and appointments as required.
• Build rapport with clients to support achievement of goals identified in their goal plans.
• Connect with clients on an ongoing basis to ensure that their daily needs are met and to assist in building skills of daily living.
• Provide an open and welcoming environment for clients to share their housing concerns and address clients’ housing needs.
• Support the working relationship between the client and their support network; ensuring clear lines of communication with internal services and external organizations to ensure clients receive wrap around supports.
• Manage a client caseload as assigned by the Housing Manager/Housing Supervisor.
• Document client interactions, referrals, progress, and any change in behaviour.
• Bring forward identified client risks or issues to the supervisor to identify action plan.
• Engage in intentional interactions with clients to build rapport and foster community.
• Complete incident reports as required, and adhere to all Health & Safety and HR policies and procedures
• Complete required training including but not limited to POPA, First Aid and CPR, Naloxone, Non-violent Crisis Intervention (NVCI) and De-escalation Certification and attend meetings.
• Maintain professionalism and adhere to all policies and procedures including but not limited to Health & Safety, and HR policies and procedures.

Skills

Strong communication skills

Cross-functional teamwork

Conflict resolution

De-escalation

Driver's license

Education

Diploma or undergraduate degree in related field

Job description

Job Category : Community Impact and Programs

Requisition Number : HOUSI002079

• Posted : August 12, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Description

Employment Type: Full time
Schedule: Wednesday to Saturday from 9:00 a.m. to 5:30 p.m.Reporting to: Housing SupervisorCity: Grande PrairieNumber of Positions to Fill: 1RFR #: 2173

Reporting to the Housing Manager, the Housing Case Manager is a member of a multidisciplinary team in the housing program. There will be an emphasis on skill development for independent living in areas such as financial literacy, employment, and connection to long-term/post program community based-supports such as mental and physical health, social and recreational programs, cultural supports, and others.

The role of the Housing Case Manager is to support clients in maintaining housing. In addition, the Housing Case Manager will support clients with instrumental activities of daily living and developing goal-oriented plans. The Housing Case manager will help identify social activities for clients as well as opportunities to volunteer or engage in other meaningful activities. Additional responsibilities include ensuring the physical, emotional, social, and spiritual well‑being of the clients in the program by working collaboratively with their support systems to encourage client independence, community engagement and housing stability.

DUTIES AND RESPONSIBILITIES:

• Connect with clients on an ongoing basis to assist in maintaining permanent, long-term housing.
• Advocate with clients and empower them to become their own advocates.
• Meet, transport, attend client meetings and appointments as required.
• Build rapport with clients to support achievement of goals identified in their goal plans.
• Connect with clients on an ongoing basis to ensure that their daily needs are met and to assist in building skills of daily living.
• Provide an open and welcoming environment for clients to share their housing concerns and address clients’ housing needs.
• Support the working relationship between the client and their support network; ensuring clear lines of communication with internal services and external organizations to ensure clients receive wrap around supports.
• Manage a client caseload as assigned by the Housing Manager/Housing Supervisor.
• Document client interactions, referrals, progress, and any change in behaviour.
• Bring forward identified client risks or issues to the supervisor to identify action plan.
• Engage in intentional interactions with clients to build rapport and foster community.
• Complete incident reports as required, and adhere to all Health & Safety and HR policies and procedures
• Complete required training including but not limited to POPA, First Aid and CPR, Naloxone, Non-violent Crisis Intervention (NVCI) and De-escalation Certification and attend meetings.
• Maintain professionalism and adhere to all policies and procedures including but not limited to Health & Safety, and HR policies and procedures.

MINIMUM QUALIFICATIONS AND SKILLS

• Diploma or an undergraduate degree in related field
• Minimum of 1 year of experience working with marginalized individuals
• Cultural sensitivity and respect for client individuality and self determination
• A broad knowledge of and experience working with Indigenous communities is an asset
• Strong communication skills and ability to work within a cross-functional team
• Ability to interact with a variety of individuals
• Strong administrative and computer skills
• Conflict resolution skills and ability to manage residents in crisis situations
• Ability to de‑escalate situations while remaining calm and professional
• A passion to be part of ending homelessness in Alberta
• Valid driver’s license, reliable vehicle, $2 million dollar liability insurance and clear driver’s abstract

WORKING CONDITIONS

• Moderate physical effort required such as lifting, standing, walking, are required to successfully accomplish the essential job functions.
• Moderate to high mental effort is required to successfully accomplish the essential job functions such as providing information, resolving discrepancies, and responding to highly intense situations.
• Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may be in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive.
  • Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.

ADDITIONAL REQUIREMENTS

• An Employment Background Check is required for all positions at The Mustard Seed
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full‑time basis for anyone other than current employer

This position requires the use of a personal vehicle for company use and the use of a company vehicle. The candidate must have a valid driver’s licence and maintain $2M Vehicle Liability insurance on the vehicle being used and will need to consent to a driver’s abstract request.
COMPENSATION & BENEFITS

The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit our careers page to see more job opportunities.