Communications Operator

City of Brampton; Canada; On-site; CAD 67,000 - 82,000; Full time

Job summary

City of Brampton is seeking a Communications Operator to join the Joint Fire Communications Centre. You will receive emergency calls, dispatch fire apparatus and personnel for Brampton, Mississauga and Caledon, and operate CAD, radio, and console equipment in a high-pressure environment.

The role requires a Grade 12 education, a post-secondary Emergency Services Dispatch accreditation, and prior emergency communications experience. Evening/night shifts and uniform usage are part of the job.

Qualifications

• Grade 12 education or equivalent.
• Post-secondary Emergency Services Dispatch accredited certification.
• Previous Emergency Services Communications Centre experience.

Responsibilities

• Receive fire and emergency calls and dispatch apparatus and personnel.
• Operate console equipment including telephone, radio, status control and CAD.
• Respond to non-emergency inquiries and redirect callers as needed.
• Maintain radio contact with all vehicles during emergencies and other activities.
• Perform system tests and maintain accurate records.

Skills

Interpersonal skills

Communication skills

Stress management

Independent work

Education

Grade 12 or equivalent

Emergency Services Dispatch certification

Tools

Microsoft Office Suite

Radio/telephone dispatch systems

Job description

City of Brampton is located at 7750 Hurontario St. The company is currently looking for applications for the role of Communications Operator. We are seeking a self-disciplined individual with exceptional interpersonal skills. The chosen applicant will be required to join and begin their duties as soon as possible. This is a regular full-time position.

Employer Name: City of Brampton
Position: Communications Operator
No. of vacancies: 1
Salary: $74,096.00 per annum
Employment type: Full Time (FT), Regular (R)
Hours of Work: 42 Hour work week
Location: 7750 Hurontario St

• The candidate will be responsible for receiving fire and emergency calls and dispatching fire apparatus and personnel for Brampton, Mississauga and Caledon fire stations through the Joint Fire Communications Centre.
• The candidate will operate console equipment, including telephone, radio, status control and computer-aided dispatch, while quickly analyzing information received from callers to dispatch the required apparatus and personnel.
• The candidate must respond to non-emergency general inquiry calls and redirect callers as appropriate.
• The candidate must elicit and understand direction and geographical information while working in a demanding, multi-tasking, team environment.
• The candidate must maintain radio contact with all vehicles at emergencies and during other communication centre activities.
• The candidate will use good judgement and follow established procedures when handling decision-making responsibilities within the Emergency Services division.
• The candidate must perform system tests, maintain accurate records and complete other communication functions as required.
• The candidate must perform other similar and related duties as assigned.

Job Requirements

• The candidate must have Grade 12 education or equivalent secondary education as established by the Ontario Ministry of Education.
• The candidate must be a graduate of a post-secondary Emergency Services Dispatch accredited certification.
• The candidate must have previous Emergency Services Communications Centre experience.
• The candidate must possess and maintain a valid, non-probationary, Class “G” Ontario Driver’s License.
• The candidate must demonstrate communication skills, both written and verbal.
• The candidate must demonstrate the ability to speak clearly and precisely while under stressful situations.
• The candidate must demonstrate the ability to work independently and within a team environment.
• The candidate must demonstrate customer service and public relations skills.
• The candidate must demonstrate reliability.
• The candidate must demonstrate proficiency with Microsoft Office Suite.
• The candidate must have the ability to handle sensitive and confidential information.
• The candidate must have the ability to perform radio dispatch duties in an often demanding and stressful emergency environment.
• The candidate must be willing and able to wear all required uniform clothing and/or personal protective equipment as assigned/required.
• The candidate will be preferred if they possess both a post-secondary Emergency Services Dispatch accredited certificate and previous Emergency Services Communications Centre experience.
• The candidate with good knowledge of streets, fire station locations and Peel Region geography will be considered an asset.
• The candidate will be required to execute a written employment agreement as a condition of employment.

Security and safety

• The candidate will be required to undergo a criminal record search to confirm that they have no criminal record for which a pardon has not been granted.

Work conditions

• The candidate must be able to work variable hours including nights, weekends and holidays as scheduled.