Communications Operator

City of Brampton; Brampton; On-site; CAD 67,000 - 82,000; Full time

Job summary

City of Brampton is seeking a Communications Operator to support the Fire & Emergency Services division. The role processes emergency and non-emergency calls, dispatches fire apparatus and personnel across Brampton, Mississauga and Caledon, and maintains high customer service standards.

Starting salary is $74,096 per annum with a 42-hour work week. The position requires Ontario Grade 12, a certified Emergency Services Dispatch program or equivalent experience, and a valid Ontario G license.

Qualifications

• Grade 12 education or equivalent as established by the Ontario Ministry of Education.
• Graduate of a post-secondary Emergency Services Dispatch accredited certification OR previous Emergency Services Communications Centre experience.

Responsibilities

• Receives fire and emergency calls and dispatches fire apparatus and personnel for Brampton, Mississauga and Caledon fire stations.
• Operates console equipment (telephone, radio, status control, CAD) and analyzes information to dispatch required units.
• Responds to non-emergency inquiries and redirects as appropriate.
• Elicits and understands directions and geographical information in a demanding, multitasking environment.
• Maintains radio contact with all vehicles during emergencies and centre activities.
• Exhibits good judgement and follows procedures within the Emergency Services division.
• Performs system tests, maintains records and other communication functions as required.
• Performs other duties as assigned.

Skills

Communication

Customer service

Teamwork

MS Office

Problem solving

Education

Grade 12

Emergency Services Dispatch cert

Job description

Job Opening Number: 107308

Job Requisition Number: 581

Number of Positions: 1

Job Type: Union

Job Code: Communication Operator

Department: COMMUNITY SERVICES

Division: Fire & Emergency Services

Starting Salary: $74,096.00 per annum

Job Grade: 004

Job Status and Duration: Full Time (FT), Regular (R)

Hours of Work: 42 Hour work week

Location: 7750 Hurontario St

Posting Date: October 5, 2026

Closing Date: October 18, 2026

External and internal applicants are now being considered.

Position Summary And Duties

Reporting to the Division Chief, Communications, this position is responsible for receiving and directing calls and dispatching appropriate resources across several fire stations, while maintaining a high level of customer service during emergency and non-emergency situations.

• Receives fire and emergency calls and dispatches fire apparatus and personnel for Brampton, Mississauga and Caledon fire stations, through the Joint Fire Communications Centre;
• Operates console equipment, including telephone, radio, status control and computer-aided dispatch, while quickly analyzing information received from callers in order to dispatch the required apparatus and personnel;
• Responds to non-emergency general inquiry calls and redirects if appropriate;
• Elicit and understands direction and geographical information in a demanding, multi-tasking, team environment;
• Maintains radio contact with all vehicles, both at emergencies and other communication centre activities;
• Exercises good judgement and follows established procedures in decision making responsibilities within the Emergency Services division;
• Performs system tests, maintains accurate records and other communication functions as required;
• Performs other similar and related duties as assigned.

Education

MINIMUM QUALIFICATIONS:

• Grade 12 education or equivalent secondary education as established by the Ontario Ministry of Education;
• Graduate of a post-secondary Emergency Services Dispatch accredited certification OR previous Emergency Services Communications Centre experience;

Required License/Certification

• Must possess and maintain a valid, non-probationary, Class “G” Ontario Driver’s License;

Other Skills And Assets

• Demonstrated communication skills, both written and verbal;
• Demonstrated ability to speak clearly and precisely while under stressful situations;
• Demonstrated ability to work independently and within a team environment;
• Demonstrated customer service and public relations skills;
• Demonstrated reliability;
• Proficiency with Microsoft Office Suite;
• Ability to handle sensitive and confidential information;
• Ability to perform radio dispatch duties in an often demanding and stressful emergency environment;
• Must be willing and able to wear all required uniform clothing and/or personal protective equipment as assigned/required;
• Must be able to work variable hours including nights, weekends and holidays as scheduled.

Preferred Qualifications

• Possession of both a post-secondary Emergency Services Dispatch accredited certificate and previous Emergency Services Communications Centre experience is preferred.
• Good knowledge of streets, fire station locations and Peel Region geography is an asset.

Additional Information

Interview

Our recruitment process may be completed with video conference technology.

• Various tests and/or exams may be administered as part of the selection criteria.

We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.