Communications Operator

OAFC Home Fire Sprinkler Working Group; Brampton; Presencial; CAD 67.000 - 82.000; Jornada completa

Descripción de la vacante

City of Brampton, Fire & Emergency Services, is seeking a Communications Operator to receive calls, dispatch fire apparatus and personnel, and maintain high levels of service for Brampton, Mississauga, and Caledon stations.

The successful candidate will operate radio, telephone, CAD systems, and address non-emergency inquiries while ensuring safety and accuracy in a fast-paced environment. Legible communication, teamwork, and flexibility to work nights, weekends and holidays are essential.

Formación

• Demonstrated communication skills, both written and verbal.
• Demonstrated ability to speak clearly and precisely while under stressful situations.
• Demonstrated ability to work independently and within a team environment.

Responsabilidades

• Receives fire and emergency calls and dispatches apparatus and personnel across Brampton, Mississauga and Caledon.
• Operates console equipment and CAD, analyzes information quickly to dispatch needed resources.
• Maintains radio contact and follows procedures in emergency and non-emergency situations.

Conocimientos

Communication skills

Teamwork

Customer service

Reliability

Microsoft Office Suite

Educación

Grade 12 education

Emergency Services Dispatch certificate

Herramientas

Microsoft Office Suite

Descripción del empleo

Job Title: Communications Operator
Job Opening Number: 107306, 107307
Job Requisition Number: 586
Number of Positions: 2
Job Type: Union
Job Code: Communication Operator
Department: COMMUNITY SERVICES
Division: Fire & Emergency Services
Starting Salary: $74,096.00 per annum
Job Grade: 004
Job Status and Duration: Full Time (FT), Temporary (T)
Hours of Work: 42 Hour work week
Location: 7750 Hurontario St
Posting Date: October 6, 2026
Closing Date: October 19, 2026

Notice to Internal Applicants: To ensure your application is processed as internal, please submit your application using your City of Brampton work email address.

External and internal applicants are now being considered.

POSITION SUMMARY AND DUTIES:

Reporting to the Division Chief, Communications, this position is responsible for receiving and directing calls and dispatching appropriate resources across several fire stations, while maintaining a high level of customer service during emergency and non-emergency situations.

• Receives fire and emergency calls and dispatches fire apparatus and personnel for Brampton, Mississauga and Caledon fire stations, through the Joint Fire Communications Centre;
• Operates console equipment, including telephone, radio, status control and computer-aided dispatch, while quickly analyzing information received from callers in order to dispatch the required apparatus and personnel; Responds to non-emergency general inquiry calls and redirects if appropriate;
• Elicit and understands direction and geographical information in a demanding, multi-tasking, team environment;
• Maintains radio contact with all vehicles, both at emergencies and other communication centre activities;
• Exercises good judgement and follows established procedures in decision making responsibilities within the Emergency Services division;
• Performs system tests, maintains accurate records and other communication functions as required;
• Performs other similar and related duties as assigned.

MINIMUM QUALIFICATIONS:

EDUCATION:

• Grade 12 education or equivalent secondary education as established by the Ontario Ministry of Education;
• Graduate of a post-secondary Emergency Services Dispatch accredited certification OR previous Emergency Services Communications Centre experience;

Required License/Certification:

• Must possess and maintain a valid, non-probationary, Class “G” Ontario Driver’s License;

Other Skills and Assets:

• Demonstrated communication skills, both written and verbal;
• Demonstrated ability to speak clearly and precisely while under stressful situations;
• Demonstrated ability to work independently and within a team environment;
• Demonstrated customer service and public relations skills;
• Demonstrated reliability;
• Proficiency with Microsoft Office Suite;
• Ability to handle sensitive and confidential information;
• Ability to perform radio dispatch duties in an often demanding and stressful emergency environment;
• Must be willing and able to wear all required uniform clothing and/or personal protective equipment asassigned/required;
• Must be able to work variable hours including nights, weekends and holidays as scheduled.

PREFERRED QUALIFICATIONS:

• Possession of both a post-secondary Emergency Services Dispatch accredited certificate and previous
• Emergency Services Communications Centre experience is preferred.
• Good knowledge of streets, fire station locations and Peel Region geography is an asset.

Additional Information

Interview: Our recruitment process may be completed with video conference technology. **Various tests and/or exams may be administered as part of the selection criteria

We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

The City of Brampton uses email to communicate with applicants for open job competitions. It is the applicant's responsibility to include an updated email address that is checked daily and accepts emails from unknown users. Time sensitive correspondence is sent via email (i.e. testing bookings, interview dates) and it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the employment opportunity and your application will be removed from the competition. If you would like to request content in an alternate format, please contact the Accessibility office by submitting a new Alternate Format Request.