Communications Clerk A - Voice Services

Nova Scotia Health Authority; Dartmouth; On-site; CAD 29,000 - 33,000; Part time

Benefits offered by this job

Health plan

Dental coverage

Travel insurance

Long-term disability

Life insurance

Pension plan

Job summary

Nova Scotia Health Authority is seeking a Switchboard Operator/Receptionist to handle calls to patient rooms and hospital lines, greet visitors, and assist with directions and travel arrangements within the facility.

The role requires strong communication, basic computer skills, and the ability to respond to emergencies; French language skills are an asset. This casual relief position operates in a 24/7 department.

Qualifications

• Grade XII or equivalent education required.
• Previous experience in health care/emergency or related field is an asset.
• Knowledge in the operation of telecommunications equipment and basic computer skills.
• Demonstrated effective communication and interpersonal skills.
• Ability to respond to, follow and interpret emergency procedures.
• Competencies in other languages an asset, French preferred.

Responsibilities

• Receive and transfer all calls directed to patient rooms, hospital general administration/operational lines and internal operator lines.
• Direct the public at reception areas and assist them to their destination.
• Direct building exit procedures in the event of a fire or evacuation order.
• Provide internal operational services, such as pager issuance and information dissemination.
• Assist patients and the public with local travel arrangements to their destinations.

Skills

Telecom equipment

Basic computer skills

Communication skills

Emergency procedures

Multilingual ability (French preferred

Education

Grade XII or equivalent

Tools

Telecommunications equipment

Job description

Req ID: 226289
Location: Central Zone, Halifax Infirmary & Victoria General - QEII
Department: IMIT Voice Services
Type of Employment: Casual Relief(3%) x 1
Union: NSGEU Admin ProfessionalsPosition
Posting Closing Date: 22-Sep-26

About the Opportunity

The Switchboard Operator/Receptionist is responsible for receiving and transferring all calls directed to patient rooms, the hospital general administration/operational lines and internal operator directed calls. This position receives the public at reception areas and directs/assists them to their destination. The incumbent is responsible for directing building exit procedures in the event of a fire or evacuation order. The Switchboard Operator/Receptionist provides internal operational services; i.e. pager issuance, information dissemination etc. The incumbent also assists patients and the public in local travel arrangements to their destinations.

About You

We would love to hear from you if you have the following:

• Grade XII or equivalent education required
• Previous experience in health care/emergency or related field is an asset
• Knowledge in the operation of telecommunications equipment and basic computer skills
• Demonstrated effective communication and interpersonal skills
• Ability to respond to, follow and interpret emergency procedures
• Competencies in other languages an asset, French preferred

** A skills test may be included as part of the selection process **

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours

• Casual relief, no guarantee of hours
• This department operates 24/7; days, evenings and weekends are required

Compensation and Benefits

$21.99 - 23.63 hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.

What You'll Love About Nova Scotia Health

Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and community programs, our people deliver innovative, high-quality care that impacts lives across Nova Scotia and Atlantic Canada.

From vibrant city life to scenic coastal communities, Nova Scotia offers a lifestyle as rewarding as the work itself. At Nova Scotia Health, you'll find meaningful career opportunities, supportive teams and the work-life balance to enjoy everything our beautiful province has to offer. Join us and discover why so many people are choosing to call Nova Scotia home.

Once You've Applied

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, and 2SLGBTQIA+ to apply and self-identify.

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