Communications Clerk A - Voice Services

Jobbe; Halifax; On-site; CAD 30,000 - 33,000; Part time

Benefits offered by this job

Health benefits

Dental coverage

Travel insurance

Long-term disability

Life insurance

Defined benefit pension

Job summary

Nova Scotia Health Authority is seeking a Switchboard Operator/Receptionist to manage incoming calls for patient rooms and hospital lines, greet visitors, and guide them to destinations. The role includes handling internal communications like pager issuance and information dissemination, and assisting patients with local travel plans.

Responsibilities extend to coordinating building evacuation procedures and supporting 24/7 operations in a busy hospital environment.

Qualifications

• Grade XII or equivalent education required.
• Experience in health care/emergency or related field is an asset.
• Knowledge of telecommunications equipment operation and basic computer use.

Responsibilities

• Receive and transfer calls to patient rooms, hospital lines and internal operator directed calls.
• Greet the public at reception and direct them to their destination.
• Direct building exit procedures during fire or evacuation orders.
• Provide internal operational services (pager issuance, information dissemination).
• Assist patients with local travel arrangements to their destinations.

Skills

Telecom equipment

Basic computer skills

Communication skills

Emergency procedures

Education

Grade XII or equivalent

Tools

None

Job description

Job Details

Rec ID: 226289

Location: Central Zone, Halifax Infirmary & Victoria General - QEII

Department: IMIT Voice Services

Type of Employment: Casual Relief (3%) x 1

Union: NSGEU Admin Professionals Position

Posting Closing Date: 22-Sep-26

About The Opportunity

The Switchboard Operator/Receptionist is responsible for receiving and transferring all calls directed to patient rooms, the hospital general administration/operational lines and internal operator directed calls. This position receives the public at reception areas and directs/assists them to their destination. The incumbent is responsible for directing building exit procedures in the event of a fire or evacuation order. The Switchboard Operator/Receptionist provides internal operational services; i.e. pager issuance, information dissemination etc. The incumbent also assists patients and the public in local travel arrangements to their destinations.

About You

• Grade XII or equivalent education required
• Previous experience in health care/emergency or related field is an asset
• Knowledge in the operation of telecommunications equipment and basic computer skills
• Demonstrated effective communication and interpersonal skills
• Ability to respond to, follow and interpret emergency procedures
• Competencies in other languages an asset, French preferred

A skills test may be included as part of the selection process.

Hours

• Casual relief, no guarantee of hours
• This department operates 24/7; days, evenings and weekends are required

Compensation And Benefits

$21.99 - $23.63 hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.

What You'll Love About Nova Scotia Health

Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and community programs, our people deliver innovative, high-quality care that impacts lives across Nova Scotia and Atlantic Canada.

From vibrant city life to scenic coastal communities, Nova Scotia offers a lifestyle as rewarding as the work itself. At Nova Scotia Health, you'll find meaningful career opportunities, supportive teams and the work-life balance to enjoy everything our beautiful province has to offer. Join us and discover why so many people are choosing to call Nova Scotia home.

Join Our Diversity and Inclusion Commitment

Nova Scotia Health Authority, we are committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, and 2SLGBTQIA+ to apply and self-identify.