Communications Clerk-Repost

Winnipeg Regional Health Authority; Winnipeg; On-site; CAD 25,000 - 30,000; Part time

Job summary

St. Boniface Hospital in Winnipeg is seeking a Communications Clerk to support the Telephone Inquiry Desk and Back Office. You will answer calls, direct inquiries, and coordinate with physicians and administrative staff to ensure timely communication.

The role requires bilingual English/French capability, strong interpersonal skills, and the ability to multitask in a high-pressure environment. In-person work arrangement with casual employment status is typical for this shift-based team.

Qualifications

• Fluently bilingual in English and French; ability to speak and understand both languages.
• Grade 12 education or recognized equivalent.
• Proficient in Windows environment and basic office software (keyboard 35 wpm).
• Strong interpersonal skills and ability to multitask in a fast-paced setting.

Responsibilities

• Answer and transfer all incoming calls at the Telephone Inquiry Desk and Back Office.
• Direct inquiries and contact physicians and administrative staff as needed.
• Use public address and paging systems for contacting personnel and emergencies.
• Maintain directories and records of phone lists and related information.
• Perform other related duties as assigned by supervision.

Skills

Bilingual English/French

Windows OS

Typing speed 35 wpm

Reading & writing English

Interpersonal communication

Ability to multitask

Independent work

Education

Grade 12 or equivalent

Tools

Microsoft Windows

Job description

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Department / Unit: Telephone & Inquiry - SBH

Job Stream: Non-Clinical

Union: CUPE

Anticipated Start Date: ASAP

FTE: Casual

Work Arrangement: In Person

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

Under the general supervision of the Supervisor, Coding, Med Legal and Inquiry, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Communications Clerk is responsible for: performing duties on a rotating basis at the Telephone Inquiry Desk and the Back Office to include: answering and transferring all incoming calls; directing inquiries; using the Public Address and External Paging Systems to contact physicians and Administrative Personnel; making emergency announcements; maintaining directories and records of phone lists, etc.; and performing other related duties as assigned.

Experience

• Six (6) months related* experience; or,
• Six (6) months customer service experience where the primary function was acting as a direct point of contact for customers via telephone and in person.

Note: Experience as Unit Clerk, Unit Assistant, Receptionist, Secretary, Slating Clerk or Dispatcher is deemed to meet the definition of "related" experience.

Education (Degree/Diploma/Certificate)

• Grade 12, or recognized equivalent.

Certification/Licensure/Registration

Not Applicable

Qualifications and Skills

• Fluently bilingual in both English and French. ***
• Ability to work in a Windows operating environment.
• Keyboarding speed: 35 wpm.
• Ability to read, write, speak and understand English.
• Ability to interact well with others.
• Ability to retain information which is of a confidential nature.
• Ability to multi-task in a fast-paced environment.
• Good interpersonal communication skills.
• Good telephone manner.
• Ability to adapt readily to stressful situations.
• Ability to work independently with minimal supervision.

***The candidate must be able to understand and speak French at a proficiency level that allows them to sustain varied in-depth conversations with patients and families. Language proficiency will be evaluated in order to assess the applicant’s proficiency level. For more information on the required proficiency level, please contact the Human Resources Department.

A RESUME IS REQUIRED WHEN APPLYING FOR THIS POSITION.

Physical Requirements

Not Applicable

St. Boniface Hospital is committed to empowering a workforce that welcomes and celebrates diversity by fostering culturally safe places for all employees. We strive to celebrate our diverse workforce and the outstanding work we do every day.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Interviewed candidates may be called upon to participate in a skills assessment.

Any application received after the closing time will not be included in the competition.

Wewelcome applications from people with disabilities. Accommodationsare available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.