Communications Clerk

Health Sciences North; Greater Sudbury; On-site; CAD 37,000 - 39,000; Part time

Job summary

Health Sciences North in Greater Sudbury, Canada, is seeking a part-time Communications Clerk to support the hospital switchboard. The role requires bilingual communication and involves greeting patients, directing calls and visitors, and coordinating with staff and physicians.

The successful candidate will have a Grade 12 or equivalent, a health and safety awareness certificate, and preferably at least one year of related experience.

Qualifications

• Grade 12 Diploma or equivalent (GED/ACE) required.
• Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.
• Minimum of one year recent relevant experience preferred.
• Bilingualism required.

Responsibilities

• Answer, screen and direct incoming telephone calls to appropriate areas.
• Direct incoming patients and visitors and notify departments of arrival as required.
• Answer inquiries and provide information to patients and visitors as required.
• Page physicians, staff and volunteers as required.
• Monitor maintenance and security issues and follow up as required.
• Monitor department alarms and two-way radios and act as central hub for emergency codes.

Skills

Typing 50 wpm

Data entry

Interpersonal skills

Communication skills

Prioritization

Privacy/compliance

Customer service

Education

Grade 12 or GED/ACE

Health & Safety Awareness (4 steps)

Tools

Microsoft Office

Patient information systems

Job description

Competition # 10434

Job Title Communications Clerk

Department Switchboard

Status Permanent

Work Type Part-time

Affiliation CUPE Clerical

Shift Assignment Days, evenings, and nights

Bilingualism Required Yes

Police Check Requirement Criminal Record and Judicial Matters Check

Site RLHC-CUPE Clerical

Salary Information $26.85 - $28.37 / hour

Application Closing Date Posted until filled

KEY FUNCTION

Receive and direct incoming telephone calls and communicate with the general public, staff, physicians, and patients.

REPORTING

Under the general direction of the Manager, IT Customer Service.

DUTIES

• Answer, screen and direct incoming telephone calls to appropriate areas.
• Direct incoming patients and visitors and notify departments of arrival as required.
• Answer inquiries and provide information to patients and visitors as required.
• Page physicians, staff and volunteers as required.
• Monitor maintenance and security issues and follow up as required.
• Monitor department alarms and two-way radios and act as central hub for emergency codes.
• Receive and direct incoming deliveries and prepare forms for outgoing deliveries.
• Retrieve mail, sort, and forward to appropriate departments.
• Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
• Contribute to learner development by providing academic support, mentorship, preceptorship and supervision as required.
• Participate in hospital training as required.
• Assist with improvement initiatives as required.
• Perform other duties as required.

QUALIFICATIONS

EDUCATION AND TRAINING

• Minimum or a Grade 12 Diploma or equivalent (i.e. General Education Development (GED) or Academic and Career Entrance (ACE)).
• Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE

• Minimum of one (1) year recent relevant experience is preferred.

KNOWLEDGE/SKILLS/ABILITIES

• Demonstrated ability to type a minimum of 50 w.p.m.
• Demonstrated excellent data entry skills.
• Demonstrated computer skills with intermediate proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and applicable patient information systems.
• Demonstrated ability to effectively interact and communicate with patients, families, and healthcare workers.
• Demonstrated interpersonal and communication skills.
• Demonstrated ability to prioritize tasks.
• Demonstrated compliance with HSN’s privacy policy.
• Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY

• Successful Criminal Record Judicial Matters Check (CRJMC)
• Demonstrated commitment to ongoing professional development.
• Demonstrated professionalism in dealing with confidential and sensitive issues.
• Demonstrated positive work record and good attendance record.
• Ability to meet the physical and sensory demands of the job.

Selection Process

Selection Process: Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required. This posting is for an existing vacancy.

Health Sciences North is committed to providing accommodations to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages of employment.

HSN THANKS ALL APPLICANTS.

ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED.

WE WILL NOT ACCEPT APPLICATIONS AFTER THE CLOSING DATE AND TIME.