Ward Clerk (Onc Med)

Health Sciences North; Greater Sudbury; On-site; CAD 42,000 - 54,000; Full time

Job summary

Health Sciences North in Greater Sudbury is seeking a Unit Clerk to support the Oncology, Medical and Palliative Unit. The role focuses on clear communication, patient flow management, and strong administrative support.

The successful candidate will process admissions, prepare charts, book tests and appointments, and assist patients and families while maintaining confidentiality and professional standards. A 1-year diploma in Medical Office Administration and WHS training are required.

Qualifications

• Minimum one-year diploma in Medical Office Administration or equivalent.
• Must have WHS Awareness training (4 Steps) as required.
• Six months of recent, relevant experience preferred.
• Strong Medical Terminology knowledge and data-entry ability.

Responsibilities

• Process patient admissions, transfers and discharges.
• Create, prepare and update patient charts.
• Book tests, procedures and appointments; coordinate patient flow.
• Provide reception and general office support for the unit.
• Assist patients and visitors with guidance and directions.
• Coordinate patient transportation for discharges and transfers.
• Answer inquiries and relay messages.
• Provide unit status updates and reports.
• Order supplies and maintain stock of medical equipment.
• Participate in education and training on health and safety regulations.
• Support learner development and preceptorship as required.
• Contribute to hospital training and improvement initiatives.

Skills

Medical Terminology

Typing 50 wpm

Data entry

Organization

Interpersonal communication

Multitasking

Microsoft Office

Patient information systems

Confidentiality

Professional development

Education

1-year Diploma in Medical Office Administration or related field

Worker Health and Safety Awareness in 4 Steps training

Tools

Microsoft Office Suite

Patient information systems

Job description

Select how often (in days) to receive an alert: Create Alert

Act as the initial contact for the unit and provide supportive service by ensuring clear, concise communication, and facilitating the flow of information with other departments, the health care team, patients, visitors, and family members.

REPORTING

Under the general direction of the Clinical Manager, Oncology, Medical and Palliative Unit.

DUTIES

• Process patient admissions, transfers and discharges.
• Create, prepare and update patient charts.
• Book tests, procedures, appointments and coordinate patient flow.
• Provide reception and general office functions to the unit (e.g. payroll entry, scheduling).
• Provide assistance, guidance, and direction to patients and visitors.
• Book and facilitate patient transportation for patient discharges, transfers, and repatriations.
• Answer inquiries and relay telephone calls and messages.
• Provide updates and reports on unit status.
• Order office supplies as required.
• Order and maintain stock of medical supplies and equipment.
• Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
• Contribute to learner development by providing academic support, mentorship, preceptorship and supervision as required.
• Participate in hospital training as required.
• Assist with improvement initiatives as required.
• Perform other duties as required.

QUALIFICATIONS

EDUCATION AND TRAINING

• Minimum of a one (1) year Diploma in a Medical Office Administration or related field from an accredited college.
• Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE

• Minimum six (6) months’ recent and relevant experience is required.

KNOWLEDGE/SKILLS/ABILITIES

• Demonstrated knowledge of and proficiency with Medical Terminology.
• Demonstrated ability to type a minimum of 50 w.p.m. and proficiency in data entry.
• Demonstrated excellent organizational skills and the ability to function in a multi-tasked environment.
• Demonstrated superior interpersonal and communication skills, both written and verbal.
• Demonstrated ability to manage routine correspondence, multiple tasks/projects, diversified workload and rapidly changing priorities and challenging deadlines.
• Demonstrated discretion and maturity when handling confidential information.
• Demonstrated advanced computer skills with proficiency in Microsoft Office software (e.g. Word, Excel and Outlook) and applicable patient information systems.
• Demonstrated ability to effectively interact and communicate with patients, families, and healthcare workers.
• Demonstrated ability to prioritize tasks.
• Demonstrated compliance with HSN’s privacy policy.
• Demonstrated commitment to the safety of co-workers and patients.
• Demonstrated commitment to ongoing professional development.
• Demonstrated professionalism in dealing with confidential and sensitive issues.
• Demonstrated positive work record and good attendance record.
• Ability to meet the physical and sensory demands of the job.

Selection Process: Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required. This posting is for an existing vacancy.

Health Sciences North is committed to providing accommodations to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages of employment.