Admitting Clerk

Health Sciences North; Greater Sudbury; On-site; CAD 42,000 - 54,000; Full time

Job summary

Health Sciences North invites applications for a patient registration clerk responsible for accurate registration of all patients and supporting clerical operations within the department.

The role requires greeting patients, validating health cards, ensuring positive patient identification, updating demographics, registering appointments (in-person and virtual), coding medical records, and maintaining patient information systems while upholding privacy and safety standards in a fast-paced

Qualifications

• Must have Grade 12 diploma or equivalent.
• Graduate from Medical Office Admin or related program preferred.
• WHSA certification is required.

Responsibilities

• Greet patients and ensure a positive experience.
• Validate health card numbers with the Ministry of Health.
• Ensure positive patient identification at registration.
• Verify demographic and insurance information; update as needed.
• Register in-person and virtual out-patient appointments.
• Print documents to support appointments or treatments.
• Update and maintain patient information systems.
• Maintain privacy and safety standards in daily tasks.
• Contribute to learner development and training where required.

Skills

Medical terminology

Typing 50 wpm

Data entry

Team player

MS Office

Patient interaction

Privacy compliance

Prioritization

Interpersonal skills

Communication skills

Education

Grade 12 Diploma

Medical Office Admin

WHSA training

Tools

EMR systems

MS Office

Job description

KEY FUNCTION:

Responsible for the accurate and efficient registration of all patients while performing clerical duties required for the operations of the department.

REPORTING:

Under the general direction of the Manager, Registration and Telemedicine.

DUTIES:

• 1. Greet all patients, and make every effort to ensure they have a positive experience.
• 2. Validate health card numbers with the Ministry of Health.
• 3. Ensure positive patient identification on all patients at time of registration.
• 4. Verify patient demographic information and insurance information and edit the information as required.
• 5. Prepare and apply identity armbands or take required photo for electronic medical record on all patients as required.
• 6. Register all in-person and virtual out-patient appointments.
• 7. Print out any required documents to support appointment or treatment.
• 8. Code captures for medical, radiation and surgical oncology.
• 9. Screen all patients for Acute Respiratory Illness (ARI) and Antibiotic Resistant Organism (ARO) inform infection control and receiving department as required.
• 10. Alert areas of patients that were flagged as Acting Out Behaviour (AOB).
• 11. Direct patients to relevant areas of the Shirley & Jim Fielding Northeast Cancer Centre and hospital as required.
• 12. Update and maintain patient information systems.
• 13. Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
• 14. Contribute to learner development by providing academic support, mentorship, preceptorship and supervision as required.
• 15. Participate in hospital training as required.
• 16. Assist with improvement initiatives as required.
• 17. Perform other duties as required.

QUALIFICATIONS

EDUCATION AND TRAINING:

• 1. Minimum of a Grade 12 Diploma or equivalent (i.e. General Education Development (GED) or Academic and Career Entrance (ACE)).
• 2. Graduate from a recognized Medical Office Administration course or related program is preferred.
• 3. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE:

• 1. Recent relevant experience within the last year is preferred.

KNOWLEDGE/SKILLS/ABILITIES:

• 1. Demonstrated knowledge of and proficiency in Medical terminology.
• 2. Demonstrated ability to type a minimum of 50 words per minute.
• 3. Demonstrated skill in data entry.
• 4. Demonstrated ability to work effectively and efficiently as a team member in a fast-paced environment.
• 5. Demonstrated computer skills with intermediate proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and applicable patient information systems.
• 6. Demonstrated ability to effectively interact and communicate with patients, families and healthcare workers.
• 7. Demonstrated interpersonal and communication skills.
• 8. Ability to prioritize tasks.
• 9. Demonstrated compliance with HSN’s privacy policy.
• 10. Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY:

• 1. Proven ability to work independently and in a team environment.
• 2. Demonstrated ability to perform with minimal supervision; to prioritize duties.
• 3. Demonstrated commitment to ongoing professional development.
• 4. Demonstrated professionalism in dealing with confidential and sensitive issues.
• 5. Demonstrated positive work record and good attendance record.
• 6. Ability to meet the physical and sensory demands of the job.

Selection Process: Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required. This posting is for an existing vacancy.

Health Sciences North is committed to providing accommodations to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages of employment.

HSN THANKS ALL APPLICANTS.

ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED.

WE WILL NOT ACCEPT APPLICATIONS AFTER THE CLOSING DATE AND TIME.