Communications Advisor

Fundserv Inc.; Toronto; On-site; CAD 70,000 - 85,000; Full time

Job summary

Fundserv Inc. is seeking a Communications Advisor to support planning, development and execution of internal, external and crisis communications. You will develop plans and messaging, advise leaders on audiences and channels, and write clear content for multiple platforms.

You will partner with leaders and creative teams to ensure accessible, visually effective communications, while meeting brand and translation requirements and using data to improve tools and processes.

Qualifications

• Experience developing and executing communications plans for B2B, internal and external audiences.
• Ability to translate complex information into clear messages for different audiences.
• Strong writing, editing and storytelling skills across multiple channels.
• Knowledge of brand standards, tone of voice and audience segmentation.
• Proficiency with Microsoft Office, SharePoint, Adobe Creative Cloud and CRM platforms.

Responsibilities

• Develop communications plans, messaging and materials to support business priorities and engage audiences.
• Advise leaders on objectives, audiences, timing, tone and channels.
• Write, edit and proofread content for email, newsletters, intranet, website and social media.
• Collaborate with leaders and creative teams to develop accessible, visually effective communications.
• Prepare and distribute communications meeting brand, accessibility, quality and translation requirements.
• Use data to assess effectiveness and improve tools, templates and processes.

Skills

Writing & editing

Communications planning

Stakeholder management

Brand & tone guidance

Microsoft Office

SharePoint

Adobe Creative Cloud

CRM marketing platforms

Tools

Microsoft Office

SharePoint

Adobe Creative Cloud

CRM marketing platforms

Job description

We are looking for a Communications Advisor who is responsible for supporting the planning, development and execution of Fundserv's internal, external and crisis communications.

In this role, you will…

• Develop communications plans, messaging and materials that support business priorities and engage internal and external audiences.


• Advise leaders and business partners on communications objectives, audiences, messaging, timing, tone, channels and risks.


• Write, edit and proofread clear, engaging content for various platforms including email, newsletters, intranet posts, website copy and social media posts, using plain language to simplify complex information.


• Partner with leaders, subject matter experts and creative teams to develop accessible, visually effective communications and coordinate reviews, approvals and timelines.


• Prepare, test and distribute communications that meet brand, accessibility, quality and translation requirements, including communications for incidents, and business continuity events.


• Use data and performance insights to assess communications effectiveness and improve tools, templates, processes and practices.

Why you are the person we're looking for…

You've demonstrated the ability to do the following, gained through education and/or experience:

• Experience developing and executing communications plans and materials for B2B, external, internal and issues-related communications in a corporate environment.


• Ability to translate business strategies, complex information, and key initiatives into clear, compelling messages for different audiences.


• Strong writing, editing, and storytelling skills, including creating content for multiple channels and writing in a leadership voice.


• Knowledge of communications and marketing best practices, including brand standards, tone of voice and audience segmentation.


• Strong research, problem-solving, and creative-thinking skills, with the ability to develop new ideas and recommend practical solutions.


• Proficiency in communications and digital tools, including Microsoft Office, SharePoint, Adobe Creative Cloud, and CRM marketing platforms.


• Strong interpersonal and organizational skills, with the ability to build stakeholder relationships, manage competing priorities and tight deadlines, maintain accuracy, and exercise discretion with sensitive information.

The following is not required but will be a bonus:

• Knowledge and/or experience in the technology services and/or financial services industry is an asset.


• Experience in writing for media and managing media monitoring platforms is an asset.


• Ability to read and edit written French is an asset.

Target total compensation including bonus: $80,500 - $97,750 per year

(starting base salary of $70,000 - $85,000)

AI Statement

• Fundserv leverages the use of artificial intelligence (AI) to support our recruitment process through assistance with initial resume screening. However, AI is not used to make final assessment, selection, or hiring decisions, and the hiring team maintains oversight over the end-to-end recruitment process.

This job posting is for an existing vacancy.