Industry Engagement Specialist

Fundserv; Toronto; On-site; CAD 66,000 - 76,000; Full time

Job summary

Fundserv is seeking an organized Industry Engagement Specialist to support initiatives across the Canadian investment fund ecosystem. You will coordinate advisory councils, working groups, and governance activities while gathering feedback through Fundserv’s processes.

You will build strong relationships with industry members and internal teams, plan meetings, prepare materials, and track action items to drive informed decisions. Bilingual French/English bonus.

Qualifications

• Experience managing stakeholder engagement, member relationships, project coordination, or a related role.
• Excellent organizational and time management skills with the ability to handle multiple priorities.
• Plan, schedule, and coordinate internal and external meetings and prepare materials.

Responsibilities

• Coordinate and support advisory councils, industry working groups, committees, focus groups, and stakeholder forums.
• Build and maintain positive relationships with industry members and internal stakeholders.
• Interact with business leads to facilitate discussions, gather feedback, and drive stakeholder engagement.
• Support industry events and engagement activities, including meeting planning, logistics, communications, and follow-up.
• Develop surveys, collect industry feedback, and summarize findings to support informed decision-making.

Skills

Stakeholder engagement

Project coordination

Customer success

Event coordination

Relationship management

Time management

Tools

CRM systems

Salesforce

GoToMeeting

GoToWebinar

Qualtrics

Job description

We are looking for an organized, collaborative, and relationship-focused Industry Engagement Specialist to support and advance Fundserv initiatives across the Canadian investment fund ecosystem.

The Industry Engagement Specialist plays a key role in facilitating collaboration between Fundserv and its industry stakeholders. This position is responsible for coordinating advisory councils, working groups, committees, and governance activities while supporting the management of industry-submitted ideas, proposals, feedback and recommendations through Fundserv’s governance process.

In this role, you will…

• Coordinate and support advisory councils, industry working groups, committees, focus groups, and stakeholder forums.
• Build and maintain positive relationships with industry members and internal stakeholders.
• Interact with business leads to facilitate productive discussions, gather feedback, and drive stakeholder engagement.
• Support industry events and engagement activities, including meeting planning, logistics, communications, and follow-up activities.
• Develop surveys, collect industry feedback, and summarize findings to support informed decision-making.

Why you are the person we’re looking for…

You’ve demonstrated the ability to do the following, gained through education and/or experience:

• Effectively manage stakeholder engagement, member relationships, project coordination, customer success, industry relations, event coordination, or a similar role.
• Exceptional organizational and time management skills with the ability to manage multiple priorities simultaneously.
• Plan, schedule, and coordinate meetings involving internal and external stakeholders.
• Prepare agendas, presentations, meeting materials, minutes, and action-item tracking.
• Ensure meeting outcomes, decisions, and next steps are documented and communicated effectively.
• Maintain attendance records and engagement metrics as required.
• Provide operational, communications, and administrative support to the Relationship Management team.
• Assist with special projects, stakeholder communications, and industry engagement initiatives.

The following is not required but will be a bonus:

• Bilingual proficiency in English and French.
• Digital literacy (CRM systems, automation tools such as Salesforce, GoToMeeting, GoToWebinar, Qualtrics).

Target total compensation including bonus: $75,900 – $87,400 per year

(starting base salary of $66,000 - $76,000)

AI Statement

• Fundserv leverages the use of artificial intelligence (AI) to support our recruitment process through assistance with initial resume screening. However, AI is not used to make final assessment, selection or hiring decisions, and the hiring team maintains oversight over the end-to-end recruitment process.

This job posting is for an existing vacancy.