Commercial Property Manager

Kingsley Management Inc.; Kitchener; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Dental care

Extended health care

Vision care

Extensive EFAP program

Virtual Urgent Care

Job summary

Kingsley Management Inc. is seeking a Commercial Property Manager to oversee a portfolio of commercial and retail properties in Ontario.

The role emphasizes strong tenant relationships, operational excellence, and financial performance through budgeting, cost control, and lease compliance. You will manage day-to-day operations, coordinate vendor service, support leasing activities, ensure OHSA/AODA compliance, and maintain accurate records.

Qualifications

• 3+ years of commercial property management experience.
• Strong tenant relations and leasing fundamentals.
• Excellent organizational and time management skills.
• Proficiency in MS Office; experience with Yardi is an asset.
• Ability to manage budgets, vendor performance, and safety compliance.

Responsibilities

• Act as the primary contact for tenant inquiries, service requests, and concerns.
• Oversee daily operations of a portfolio of commercial and retail properties.
• Support budgeting, forecasting, and financial reporting.
• Manage service contracts and vendor relationships.
• Assist leasing activities and tenant documentation.
• Coordinate compliance testing and risk management.
• Maintain accurate property and tenant records.

Skills

Tenant relations

Leasing fundamentals

Property operations

Communication skills

MS Office

Tools

MS Office

Yardi or similar PM system

Job description

About the Role

The Commercial Property Manager is responsible for the day-to-day management and performance of a portfolio of commercial and retail properties. This role focuses on delivering strong tenant relationships, ensuring operational excellence, managing vendor performance, and supporting financial performance through budgeting, cost control, and lease compliance.

Key Responsibilities

Tenant Relations & Customer Service

• Act as the primary contact for tenant inquiries, service requests, and concerns
• Build and maintain strong tenant relationships to support retention and satisfaction
• Ensure timely resolution of tenant issues and follow up to confirm completion
• Conduct regular tenant communications and on-site meetings as required

Property Operations

• Oversee daily operations of a portfolio of commercial and retail properties
• Conduct regular site inspections to ensure properties are well maintained and compliant
• Coordinate maintenance requests and supervise vendor performance
• Ensure properties are operating in line with company standards and procedures
• Manage after-hours and emergency response on a rotational basis

Financial Management & Reporting

• Support annual budget preparation and ongoing forecasting
• Monitor expenses and review monthly variance reports
• Code and approve invoices in accordance with internal processes
• Monitor arrears and follow up with tenants regarding outstanding balances
• Support accruals and assist accounting with financial reporting as required

Vendor & Contract Management

• Manage service contracts and vendor relationships
• Obtain competitive quotes for services and support contract renewals
• Ensure vendors meet service expectations and contractual obligations
• Coordinate maintenance, repairs, and capital-related service work

Leasing & Asset Support

• Support leasing activities including tenant coordination and unit showings
• Maintain accurate tenant records and lease documentation
• Interpret lease agreements to support enforcement of obligations
• Work closely with leasing and asset management teams on occupancy and tenant needs

Compliance & Risk Management

• Ensure properties comply with applicable municipal, provincial, and safety regulations
• Support implementation of health, safety, and accessibility requirements (OHSA, AODA, etc.)
• Coordinate routine inspections and required compliance testing (e.g., fire safety systems)
• Assist with risk assessments and mitigation initiatives

Administration & Coordination

• Maintain accurate property and tenant records
• Coordinate communication between tenants, vendors, internal teams, and external partners
• Support general administrative functions related to property operations

Requirements

• 3+ years of commercial property management experience
• Strong knowledge of tenant relations, leasing fundamentals, and property operations
• Strong organizational and time management skills
• Excellent written and oral communication and interpersonal abilities
• Detail-oriented and solution-focused with strong critical thinking, sound judgment, and a proactive, timely approach to issue resolution.
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
• Experience with Yardi or similar property management systems considered an asset

What Success Looks Like In This Role

• Strong tenant satisfaction and retention
• Well-maintained, compliant, and operationally efficient properties
• Proactive vendor management and issue resolution
• Minimal escalations due to strong day-to-day management

Benefits

• Dental care
• Extended health care
• Vision care
• Extensive EFAP program
• Virtual Urgent Care

Accommodations

Kingsley Management Inc. is committed to providing an accessible and supportive recruitment experience for persons with disabilities. If you require accommodations at any stage of the recruitment process, please notify us in advance at [e-mail]