Commercial P&C Underwriting & Claims Associate

Gore Mutual Insurance; Cambridge; Hybrid; CAD 49,000 - 73,000; Full time

Benefits offered by this job

Discretionary bonus program

Total rewards package

Extended health and dental benefits

Job summary

Gore Mutual Insurance is hiring an entry level Commercial P&C Underwriting Associate to support the underwriting team in handling minor to moderate auto physical damage claims. The role offers growth into higher responsibilities with time, and includes a hybrid work setup in Ontario with a mix of in-office and remote work.

Responsibilities include claims processing, negotiation, and settlement support, while delivering excellent customer and broker service to policyholders.

Qualifications

• Post Secondary education required.
• 1-3 years Customer Service experience.
• 1-3 years experience phone-based work.
• Strong Communication Skills.
• Time management & organizational.
• Basic computer skills.
• Negotiation.

Responsibilities

• Contact customer via phone to obtain all required details to initiate the claim.
• Explain the claim process to the customer, next steps, anticipated timelines, etc.
• Arrange proper vendors to support repair, appraisal, rental, towing, etc.
• Document activity in claims systems.
• Ensure that accurate reserves are entered into the claims systems in accordance with the manual.
• Review incoming invoices and make payments within the claims system as required.
• Review information provided from appraisal team.
• Present and explain the valuation to the customer.
• Complete all required documentation for settlement and issue funds.
• Review loss details to confirm the customer has appropriate coverage for the loss.
• May require ordering of police reports, contacting witnesses, etc.

Skills

Customer Service

Phone-based work

Negotiation

Time management

Organizational skills

Strong communication

Education

Post secondary education

Job description

Gore Mutual Insurance is hiring an entry level Commercial P&C Underwriting Associate to support the underwriting team in handling minor to moderate auto physical damage claims. The role offers growth into higher responsibilities with time, and includes a hybrid work setup in Ontario with a mix of in-office and remote work.

Responsibilities include claims processing, negotiation, and settlement support, while delivering excellent customer and broker service to policyholders.