Commercial P&C Associate

Gore Mutual Insurance Company; Cambridge; Hybrid; CAD 49,000 - 73,000; Full time

Job summary

Gore Mutual Insurance Company is seeking a claims-focused professional for a hybrid role in Ontario. You will contact customers by phone to gather details, guide them through the claims process, coordinate vendors, and document all activities in the claims systems.

Requirements include 1–3 years of customer service, phone-based work experience, post-secondary education, and strong communication with attention to detail. Base salary range is $48,500–$73,000 with bonus potential and full benefits.

Qualifications

• Post Secondary education required.
• 1-3 years customer service experience.
• 1-3 years phone-based work experience.
• Strong communication skills.
• Time management & organizational.
• Investigative/Attention to detail.
• Basic computer skills.
• Negotiation.
• Strong customer service skills.

Responsibilities

• Contact customer via phone to obtain all required details to initiate the claim.
• Explain the claim process to the customer, next steps, anticipated timelines.
• Arrange proper vendors to support repair, appraisal, rental, towing, etc.
• Document activity in claims systems.
• Ensure accurate reserves are entered into the claims systems per procedures.
• Review incoming invoices and make payments within the claims system.

Skills

Communication

Time management

Attention to detail

Negotiation

Customer service

Basic computer skills

Education

Post-secondary education

Job description

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Effective January 1, 2026, Gore has joined Beneva—the country’s largest mutual insurance company as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability.

Every decision and investment remains anchored in long-term benefits to customers, members, and communities. Come join us.

What you will do:

• Contact customer via phone to obtain all required details to initiate the claim
• Explain the claim process to the customer, next steps, anticipated timelines, etc
• Arrange proper vendors to support repair, appraisal, rental, towing, etc
• Document activity in claims systems
• Ensure that accurate reserves are entered into the claims systems in accordance with the corporate procedures manual
• Review incoming invoices and make payments within the claims system as require
• Review information provided from appraisal team
• Present and explain the valuation to the customer
• Complete all required documentation for settlement and issue funds
• Review loss details (including damage areas) to confirm the customer has appropriate coverage for the loss.
• May require ordering of police reports, contacting witnesses, etc

What you will need to Succeed

• Post Secondary education required
• 1-3 years Customer Service experience
• 1-3 years experience phone- based work experience
• Strong Communication Skills
• Time management & organizational
• Investigative/Attention to detail
• Basic computer skills
• Negotiation
• Strong customer service skills

Location: Hybrid role- Tuesday and Thursday in office

The expected base salary range for this position is $48,500.00 - $73,000.00. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

This posting pertains to an existing vacancy that is actively being filled.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. Contact us [[e-mail]] and a human resources representative will consult with you to determine an appropriate accommodation. Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.