Commercial Lines Dept Manager – On-Site Leadership

Knight Insurance Services; Quebec; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Mon-Fri Schedule

Career Growth Opportunities

Weekly Massage

Weekly Catered Lunch

On-site parking

401k Plan & PS

Retirement Plan

Job summary

Knight Insurance Services seeks an experienced Department Manager to lead the Commercial Lines Account Management team on-site. The role involves managing daily operations, supporting performance, and ensuring high-quality client service with limited direct client contact unless for escalated matters.

The position requires four years of commercial lines experience and a California P&C license, with proficiency in AMS360 and MS Office.

Qualifications

• Minimum of four years of commercial lines insurance experience.
• Active California Property and Casualty insurance license.
• Proficiency with AMS360 and Microsoft Outlook, Word, and Excel.

Responsibilities

• Lead, supervise, coach, and support the Commercial Lines Account Management team.
• Set expectations for performance, accountability, communication, and client service.
• Provide feedback, conduct evaluations, and address performance concerns as needed.
• Assign and balance workloads to maintain timely service and department productivity.
• Monitor workflow, accuracy, responsiveness, and service quality.
• Improve procedures and keep leadership informed of staffing, workflow, and client concerns.
• Oversee key account-servicing activities, including renewals, endorsements, certificates, audits, policy reviews, cancellations, and claims support.
• Assist with complex or escalated client, coverage, carrier, and service matters.
• Ensure account records and activities are properly documented in AMS360.
• Maintain compliance with agency policies, carrier requirements, regulations, and industry practices.

Skills

Leadership

Team management

Communication

Organization

Judgment

Attention to detail

Client service

Tools

AMS360

MS Office (Outlook, Word, Excel)

Job description

Knight Insurance Services seeks an experienced Department Manager to lead the Commercial Lines Account Management team on-site. The role involves managing daily operations, supporting performance, and ensuring high-quality client service with limited direct client contact unless for escalated matters.

The position requires four years of commercial lines experience and a California P&C license, with proficiency in AMS360 and MS Office.