Senior Commercial Lines Account Manager - Construction

Paisley Partners Inc.; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Health and Dental Benefits

Vary Days

Job summary

Paisley Partners Inc. is seeking an experienced insurance professional to manage a sophisticated mid-market commercial book, with a strong focus on construction accounts.

You will collaborate closely with two Producers to deliver tailored risk solutions, renewals, and exceptional client service. You’ll serve as the primary day-to-day contact, providing consultative guidance, identifying renewal opportunities, and strengthening client relationships across multiple commercial lines.

Qualifications

• 7+ years of Commercial Lines Account Management in an insurance brokerage.
• Experience with mid-market commercial accounts, preferably construction.
• Strong renewal, marketing, and insurer negotiation experience.

Responsibilities

• Manage a mid-market commercial book focusing on construction clients and complex renewals.
• Serve as day-to-day contact, delivering proactive consultative service.
• Develop renewal strategies with two Commercial Producers.
• Prepare and market renewal submissions and negotiate with insurers.
• Review client operations, exposures, and contractual requirements for coverage.
• Oversee policy administration including endorsements, certificates, binders, invoicing.
• Coordinate with carriers and internal teams for timely policy issuance.
• Maintain organized client files and ensure regulatory compliance.
• Identify opportunities for cross-selling and account rounding.
• Deliver responsive service and timely communications.

Skills

Commercial Lines

Mid-market Accounts

Renewals

Insurer Negotiation

Client Relationship

Team Collaboration

Tools

EPIC

Job description

Paisley Partners is looking for an experienced insurance professional to join our growing Commercial Lines team. In this role, you'll manage a sophisticated mid-market book of business with a strong focus on construction accounts, partnering closely with two Producers to deliver exceptional client service, strategic renewals, and tailored risk solutions across multiple commercial lines.

If you enjoy working with established clients, navigating complex renewals, and being viewed as a trusted advisor rather than simply processing transactions, we'd love to hear from you.

What You’ll Be Doing

• Manage a mid-market commercial book of business with a primary focus on construction clients and complex renewals.
• Serve as the primary day-to-day contact for clients, delivering proactive, consultative service and building long-term relationships.
• Partner with two Commercial Producers to develop renewal strategies, identify coverage gaps, and support new business opportunities.
• Prepare and market renewal submissions, negotiate with insurers, and recommend comprehensive insurance solutions across multiple commercial lines.
• Review client operations, exposures, claims history, and contractual requirements to ensure appropriate coverage recommendations.
• Manage all aspects of policy administration, including endorsements, certificates, binders, policy documentation, statements of values, cancellations, and invoicing.
• Coordinate with insurance carriers and internal teams to ensure timely, accurate policy issuance and documentation.
• Maintain organized and accurate client files while ensuring compliance with brokerage standards and regulatory requirements.
• Provide prompt, responsive service, maintaining high service standards and delivering timely communication to clients, insurers, and business partners.
• Identify opportunities for account rounding, cross-selling, and strengthening client relationships.

What You Bring

• 7+ years of Commercial Lines Account Management experience within an insurance brokerage.
• Strong experience managing mid-market commercial accounts, ideally within the construction sector.
• Extensive knowledge of multi-line commercial insurance products and coverage.
• Demonstrated expertise handling complex renewals, marketing accounts, and negotiating with insurers.
• Strong relationship-building and communication skills with a client-first mindset.
• Exceptional organizational skills with the ability to manage competing priorities in a fast-paced environment.
• Experience working collaboratively with Producers to support client retention and growth.
• Proficiency with brokerage management systems; EPIC experience is considered an asset.

BENEFITS:

• Health and Dental Benefits
• Vary Days

This is for a newly created position.

Navacord DOES NOT utilize artificial intelligence in the screening, assessment, or selection of applicants for this position

Navacord is actively committed to support diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.