Commercial Claims Manager

Matrix360 Inc.; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player seeks a Commercial Liability Claims Manager to lead the claims process within a dynamic and inclusive environment. This role involves overseeing the investigation and management of liability claims, collaborating with various stakeholders, and ensuring compliance with risk management protocols. The ideal candidate will have a strong background in litigation and a commitment to fostering diversity and equity in the workplace. This is an excellent opportunity to advance your career in a supportive setting that values professional development and teamwork.

Benefits

Competitive Salary

Comprehensive Benefits

Career Development Opportunities

Diversity and Inclusion Initiatives

Qualifications

• 5+ years in claims management, focusing on commercial general liability.
• Strong understanding of case laws and litigation processes.

Responsibilities

• Oversee liability claims through litigation stages.
• Collaborate with internal teams and external stakeholders.
• Manage claims database for accessibility and accuracy.

Skills

Commercial General Liability Claims Management

Litigation Management

Analytical Skills

Communication Skills

Organizational Skills

Risk Management

Education

Bachelor's Degree

Certified Insurance Professional (CIP)

Tools

Claims Management Software

Database Management Systems

Microsoft Office Suite

Job description

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Matrix360 is a social impact business helping to build the commercial real estate and development (CRED) industry – an industry responsible for creating and building our cities and communities.

For more than two decades, Matrix360 has been at the forefront of building great and successful teams. We're not your average talent management company—we are trailblazers committed to building diverse and inclusive workplaces. We partner with organizations that pave the way for business growth and success.

We believe in the uniqueness of every team and organization. Understanding and centering care in everything we do is our priority. We take a human-centered approach, connecting talent with opportunities, advising leaders on equitable policies, and transforming workplace cultures for the better. At Matrix360, we are the champions of diversity and equity in the CRED industry.

We firmly believe in providing equal access and opportunities to all individuals, ensuring accommodation and inclusion in every aspect of employment, services, programs, and activities.

What We Do

We are the go-to authority for shaping the future of the CRED industry. Our expertise guides organizations to create inclusive and thriving workplace cultures.

• We build teams that inspire, engage, and connect people to work better together.
• We are invested and committed to advancing equity through talent management and workplace culture.
• We are about growth in all facets: people, possibilities and profits.
• We align our work with working toward the achievement of the UN Sustainable Development Goals

If you require accommodation or this information in an alternative format at any stage of the search process, contact David Bendea, [e-mail] or 416 703 3400 extension 2300.

Manager, Commercial Liability Claims

On behalf of our client, we are seeking a Commercial Liability Claims Manager, to support the insurance, risk management and claims functions. Our Client is one of Canada’s largest Real Estate investment management firms. The ideal candidate would be responsible for the intake, review and investigation of Commercial General Liability and Occupier's Liability incidents and claims. They will be investigating the circumstances of insurance incidents by consulting with internal and external stakeholders, including internal teams, third party claim adjusters, insurers, in house examiners and defense counsels.

Competitive salary, benefits, and recognition of the importance of career development are offered. This is a mid-level position and is a great opportunity for someone who is looking to take their career to the next level. Our Client is an advocate for diversity and recognizes the value of leadership.

Responsibilities

• Oversee and supervise the progression of liability claims throughout various stages of the litigation process.
• Evaluate each claim to assess quality and determine its significance.
• Review claims investigated by insurance adjusters and make decisions on outcomes.
• Collaborate with claims adjusters, examiners, and legal counsel members.
• Collaborate with internal teams, such as property management and construction, to gather documentation and brief on relevant information.
• Manage claims database and filing database using relevant softwares to ensure accessibility of files during and after settlements.
• Support the development and maintenance of risk management protocols and information systems, ensuring they are regularly updated and clearly communicated to internal teams.
• Conduct thorough research to aid the Head of Insurance in proposing and implementing risk transfer strategies, including self-insurance and self-funding options.
• Keep abreast of the latest trends and developments in the insurance market through various sources such as industry publications, webinars, surveys, and professional associations.
• Assist in overseeing the insurance budget, ensuring alignment with the company’s financial objectives.
• Execute subrogation processes to recover costs from other insurers when third-party negligence is involved.
• Continuously update and deepen your knowledge of insurance and risk management to improve decision-making capabilities.
• Facilitate effective communication of risk management updates and procedures to all relevant internal stakeholders.
• Monitor and analyze industry trends to provide informed recommendations for risk management and insurance strategies.

Qualifications

• At least five years of professional experience, including a minimum of two years managing litigation, particularly in commercial general liability claims.
• Preference for candidates with, or working towards, a Certified Insurance Professional (CIP) designation.
• Strong understanding of case laws pertaining to commercial general liability claims.
• Superior communication skills with the ability to engage effectively with all management levels.
• Outstanding analytical and prioritization skills, with meticulous attention to detail.
• Exceptional organizational abilities and capacity to thrive under pressure.
• Self-motivated and capable of working independently as well as collaboratively within a cross-functional team.
• Excellent relationship management capabilities.
• Advanced proficiency in computer skills and softwares.

By providing us with a copy of your resume and any subsequent personal information directly, you understand that it has been furnished with your consent for the purpose of possible disclosure to our client, who has agreed to comply with our Privacy Policy and Confidentiality Policy. We will only disclose your personal information to clients with your prior knowledge and consent.

Matrix360 believes in and continuously operates from the highest search and talent management ethics level. We continue to respect the privacy and confidentiality of the personal information provided to us. We are committed to guarding your information securely and managing it per our legal responsibilities wherever we operate, including the Personal Information Protection and Electronic Documents Act ("PIPEDA") in Canada.

For more information on our Privacy and Confidentiality Policies please contact: David Bendea, Director Communications & Engagement: [e-mail] or 416.703.3400 extension 2300.

We Believe People are the Bridge to Profits and Possibilities

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst, Legal, and Other

• Industries

  Real Estate, Insurance, and Construction

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