Claims Manager - London Market Claims

Crawford & Company; Ontario; Remote; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Claims Manager to lead their London Market Inside Claims team remotely in Ontario. This role offers the opportunity to manage and mentor a team, ensuring high service quality and compliance with regulatory standards. The ideal candidate will have extensive experience in the insurance sector, particularly within the London Market, and possess strong leadership and analytical skills. Join a forward-thinking company where your contributions will directly impact the success of the team and the satisfaction of clients. If you thrive in a challenging environment and are passionate about claims management, this is the perfect opportunity for you.

Qualifications

• 10+ years of experience in insurance, with 5+ years in management.
• London Market experience is essential.

Responsibilities

• Manage and mentor staff to ensure high service quality.
• Develop training programs and evaluate performance standards.
• Ensure compliance with regulatory guidelines.

Skills

Interpersonal Skills

Leadership

Analytical Skills

Strategic Thinking

Time Management

Communication

Education

University Degree

CIP or GIE Designation

Job description

We are currently recruiting for a Claims Manager to join our London Market Inside Claims team to work remotely in Ontario, Canada. The successful candidate will manage, monitor service quality, and mentor employees responsible for delivering specialty services.

Responsibilities

• Hire, develop and evaluate staff.
• Develop function-specific orientation and training programs for personnel.
• Establish standards for effective job performance and evaluate performance according to such standards.
• Review claims pending approval based on authority limit and processes approvals when needed.
• Responsible for the development and maintenance of an effective organization for area(s) of responsibility, including:
  1. efficient work flow patterns;
  2. established performance standards;
  3. effective delineation of duties and responsibilities;
  4. suitable staffing levels;
  5. appropriate supervision;
  6. systems for timely communication of pertinent information.
• Responsible for the monitoring of an ongoing quality assurance.
• Ensures compliance with regulatory agency guidelines and standards.
• Interact with the clients, regular stewardships, on all operational issues, results, and recommendations.
• Participate in client meetings and audits.
• Receive and investigate all complaints and their personnel.
• Remain abreast of developments in the field(s) by pursuing a program of self-development, participating in professional organizations, interacting with peers, reviewing pertinent literature, etc.
• Incorporate advancements when possible.
• Direct the preparation of records and reports.

Qualifications

• Minimum of 10 years of functional/technical experience in an insurance environment.
• London Market experience and handling is required.
• Minimum of 5 years at a management level; third-party management experience would be an asset.
• University degree or equivalent.
• CIP or GIE designation will be considered an asset.
• Outstanding interpersonal skills, coupled with the ability to communicate effectively.
• Demonstrates leadership with the capability to motivate and inspire.
• Strong management, analytical, and strategic thinking skills.
• Superior organization and time management skills; coupled with the ability to prioritize multiple tasks.
• Regular travel throughout the GTA is required.
• French/English bilingualism will be considered an asset.
• Past positions such as claims manager, insurance claims manager, adjusting manager, or claims supervisor are an asset.

Job Info

• Job Identification: 1786
• Job Category: Branch Manager
• Posting Date: 04/01/2025, 07:36 PM
• Job Schedule: Full time