Manager, National Liability Claims Unit - Full Time, Hybrid (Toronto, Montreal, or New Westminster)

ClaimsPro LP; Toronto; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Manager for their National Liability Claims Unit. This full-time hybrid role involves overseeing a team of adjusters and ensuring the effective management of complex liability claims. You will coach and mentor staff, monitor performance metrics, and liaise with clients to meet their needs. With a focus on leadership and customer service, this position is ideal for someone with a strong background in claims adjusting and a proactive approach to problem-solving. Join a dedicated team committed to providing high-quality claims services in a dynamic environment.

Qualifications

• Minimum of 6 years’ experience in Liability, Auto, and Bodily Injury Adjusting.
• Demonstrated ability to communicate effectively with internal and external associates.

Responsibilities

• Acts as a coach and mentor to supervisory and file handling staff.
• Examines complex liability claims and directs field adjusters.
• Produces complex reports and manages own claim files.

Skills

Liability Adjusting

Auto Adjusting

Bodily Injury Adjusting

Leadership

Communication Skills

Analytical Skills

Problem Solving

Customer Service

Education

University Degree/College Diploma

CIP Designation (in progress)

Job description

Manager, National Liability Claims Unit - Full Time, Hybrid (Toronto, Montreal, or New Westminster) page is loaded

Manager, National Liability Claims Unit - Full Time, Hybrid (Toronto, Montreal, or New Westminster)

Apply locations Toronto International Programs Group (IPG) time type Full time posted on Posted 6 Days Ago job requisition id R0006226

Company:

ClaimsPro LP - International Programs GroupManager, National Liability Claims Unit - Full Time, Hybrid (Toronto, Montreal, or New Westminster)

International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyd's of London, self-insured entities, and organizations with high deductibles. We provide our clients with peace of mind knowing that their interests are looked after by a team of professionals who understand the specific language and technicalities of this market, and who are dedicated to provision of the highest quality TPA services.

Role Responsibilities:

People Processes:

• Acts as coach and mentor and providing technical and facilitation training to supervisory and file handling staff
• Works with team to monitor performance and achievement of SLAs, KPI, audit initiatives and interim billing targets
• Weekly review of new claim files at 60/120/180 days
• Review of deductible collection process/implementation of same
• Review of new contracts/ guidelines/training with team as required
• Review and training of regulatory requirements
• Reinforcement of Claim Data Integrity
• Recruiting of new employees
• Assists Head of Claims/ Head of Operations as required
• Client facing where required
• Manages small amount of own claim files

Claims Management of a Reduced Pending:

• Works independently to examine or direct complex liability claim handling.
• Assembles information for the purposes of evaluating the scope of the loss and determining appropriate coverage and indemnification to effectively manage claim.
• Produces complex reports with little to no direction.
• Directs Field Adjusters on assignment investigations.
• Settles claims directly with claimants or their representatives.
• Administers claim payments/settlements through trust accounts.
• Liaises with all stakeholders to ensure client’s needs are met.
• Seeks advice from manager, as necessary, in a collaborative manner.

Qualifications & Experience:

• University Degree/College Diploma or combination of education and equivalent business experience
• Working towards CIP designation
• Minimum of 6 years’ experience Liability, Auto, and Bodily Injury Adjusting including demonstrated people leadership in a commercial claims environment
• Multi-line adjusting experience would be an asset.
• Experience dealing with Lloyd’s would be an asset.
• Individual must demonstrate the ability to direct adjusters of all levels and work effectively in a team environment
• Demonstrated ability to communicate effectively with both internal and external associates, written and oral communication skills
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
• Strong analytical, problem solving and organizational skills
• Demonstrated ability to be proactive in identifying and implementing solutions
• Proven ability to multi-task in a fast paced and demanding environment

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.

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