Commercial Account Representative

Cowan Insurance Group; Cambridge; Hybrid; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Commercial Account Representative to join their dynamic team. This role is perfect for someone with a strong background in commercial insurance who enjoys building lasting relationships with clients and insurers. You will be responsible for managing client requests, negotiating renewal terms, and ensuring a seamless service experience. With a commitment to professional development and a collaborative work environment, this position offers a unique opportunity to grow your career in a supportive setting. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, this is the role for you.

Benefits

Comprehensive Benefits Plan

Company-matched Retirement Savings Plan

Company-paid Training and Development

Community Involvement Opportunities

Hybrid Work Environment

Qualifications

• 3+ years of experience in commercial insurance roles.
• RIBO license is mandatory; CAIB or CIP designation is a plus.

Responsibilities

• Manage client requests and the renewal process efficiently.
• Negotiate terms with insurers and recommend coverage enhancements.

Skills

Commercial Insurance Knowledge

Client Relationship Management

Negotiation Skills

Problem-Solving Skills

Communication Skills

Organizational Skills

Education

RIBO License

Canadian Accredited Insurance Broker (CAIB)

Chartered Insurance Professional (CIP)

Job description

Join to apply for the Commercial Account Representative role at Cowan Insurance Group

Are you currently an Account Manager, Client Solutions Manager, Client Service Representative, or similar role with a background in Commercial Insurance? If so, this opportunity may be a good fit for you!

The successful candidate will report to the Manager, Commercial Operations, and work closely with the Commercial Account Executive to service a book of business. You will leverage your commercial insurance knowledge to advise and support clients, aligning your efforts with the organization’s strategy, business goals, and value proposition. You should be passionate about delivering professional, friendly customer service and advice, enjoy building long-lasting relationships with insurance carriers, industry leaders, and colleagues. A detail-oriented approach and strong problem-solving skills are essential to develop effective solutions for clients.

What you will do:

1. Interact directly with clients to manage requests promptly
2. Gather renewal information and manage the renewal process
3. Negotiate renewal and endorsement terms with insurers
4. Recommend coverage enhancements
5. Build and maintain strong relationships with carriers and clients
6. Assist in preparing insurance submissions, proposals, and summaries
7. Guide technical support staff to improve customer experience
8. Negotiate terms for new and renewal opportunities outside the Commercial Marketing team

What you will bring:

1. Minimum of 3 years of commercial insurance experience
2. RIBO license required
3. Ability to manage multiple tasks and prioritize effectively
4. Attention to detail and strong organizational skills
5. Excellent verbal and written communication skills
6. Team-oriented mindset with collaborative spirit
7. Canadian Accredited Insurance Broker (CAIB) or Chartered Insurance Professional (CIP) designation (or working towards it) is an asset

Who we are:

Proudly independent and Canadian-owned, Cowan Insurance Group has been a market leader since 1927. We offer a wide range of products including commercial and personal insurance, group benefits, and wealth management solutions, providing tailored advice and placement to our clients.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, our client-centric approach emphasizes innovation, excellence, and collaboration. Join us as we celebrate our centennial in 2027!

What sets us apart?

Integrity is at our core, driving our award-winning workplace culture and our commitment to helping clients, employees, and communities thrive.

Challenge your thinking

We value your passion, drive, and creativity. The work is fast-paced, meaningful, and complex, aligning with your interests.

Grow together

We believe in your potential. We support your development through learning opportunities and mentoring.

Benefits and perks:

• Participate in our comprehensive benefits plan from day one
• Company-matched Retirement Savings Plan
• Company-paid training and development courses
• Community involvement opportunities
• Hybrid work environment

Interested?

Please apply!

This position is subject to background checks, including credential, employment, credit, criminal, and reference checks.

We thank all applicants for their interest; only those selected for interviews will be contacted. If you require accommodations due to a disability, please inform us at contact.

We are an Equal Opportunity Employer, and selections are based on qualifications, knowledge, and experience, without discrimination based on age, race, gender, or other protected grounds.