Commercial Account Manager – Intermediate to Senior

InsuranceWorks.ca; Calgary; Hybrid; CAD 60,000 - 85,000; Full time

Job summary

A well-established insurance brokerage in Calgary is seeking a Commercial Account Manager. This role involves supporting mid-market accounts and providing top-tier service in a collaborative environment. The ideal candidate will have strong customer service skills, a Level 2 license, and several years of relevant experience. Benefits include a competitive salary, performance bonuses, flexible work options, and opportunities for growth.

Benefits

Flexible benefits package including health and dental coverage

RRSP matching

Employee Share Purchase Plan options

Generous paid time off including personal and volunteer days

Career advancement opportunities

Employee discounts on major brands

Qualifications

• Minimum 5 years of commercial insurance experience.
• Level 2 license required.
• Experience with property/casualty and auto is preferred.

Responsibilities

• Support day-to-day servicing of mid-market commercial accounts.
• Provide professional advice & assist with coverage reviews.
• Maintain accurate client files and manage documentation.

Skills

Customer Service Orientation

Verbal Communication Skills

Written Communication Skills

Attention to Detail

Collaboration

Adaptability

Education

Post Secondary Education

CIP

FCIP

Tools

EPIC

Job description

Commercial Account Manager – Intermediate to Senior
Location: Calgary

The Opportunity
A well-established and growing insurance brokerage is seeking an experienced Commercial Account Manager to join their dynamic commercial team. In this role, you'll work closely with Commercial Account Executives to support a diverse portfolio of business, ensuring top-tier service delivery and operational efficiency.

This position is ideal for a service-driven, professional, and collaborative insurance professional with a strong foundation in commercial lines and a desire to be part of a company that values growth, inclusion, and work-life balance.

What You’ll Do

Support the day-to-day servicing of mid-market commercial accounts, including property, casualty, and auto

Provide prompt, professional advice to clients and assist with coverage reviews, renewals, and endorsements

Prepare applications, issue certificates, process invoicing, and manage documentation from submission to binding

Liaise with insurers to negotiate favorable terms and secure underwriting approvals

Follow up with adjusters on claims and provide updates to clients

Maintain accurate client files and ensure timely follow-up on outstanding items

Assist in quoting new business, updating policy information, and supporting Account Executives on strategic account growth

What You Bring

Minimum 5 years of commercial insurance experience (property/casualty and auto preferred)

Level 2 license

Strong customer service orientation with polished verbal and written communication skills

Ability to prioritize and manage multiple responsibilities in a fast-paced environment

Collaborative, professional, and adaptable with a high attention to detail

Experience using EPIC is an asset

What’s Offered

Competitive salary based on experience

Performance-based bonus structure

Flexible benefits package including health and dental coverage

RRSP matching and Employee Share Purchase Plan options

Generous paid time off including personal days, volunteer days, and vacation

Hybrid work model and flexible dress code

Employee discounts on major brands

Career advancement opportunities in a supportive, inclusive environment

Education Required

CIP
CIP Partial Completion
FCIP
FCIP - Partial Completion
Post Secondary Education