Commercial Account Manager - Crossroads Insurance

Commercial Account Manager - Crossroads Insurance; Winnipeg; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Wellness Fund

RRSP matching

Education/licensing support

Hybrid work options

Comprehensive benefits

Job summary

Crossroads Insurance seeks a Commercial Account Manager in Winnipeg to oversee a book of Commercial Lines, manage renewals, changes, and service needs, while building strong client relationships.

You will prepare quotes, review exposures, liaise with insurers, support Account Executives, and assist with claims. This hybrid role offers professional growth and a supportive team, with benefits and ongoing licensing support.

Qualifications

• 3+ years of experience in Commercial Lines insurance servicing.
• Level 2 General Insurance License (or Level 1 with intent to upgrade)
• Strong knowledge of insurer portals and commercial underwriting processes.
• Ability to take initiative, work independently, and maintain reliability.
• Excellent communication and organizational skills.
• Relationship-driven approach to help clients protect what matters most.
• Calm, solution-oriented mindset during peak season.
• Tech-savviness with agency management systems (bonus if EPIC).
• Team-first attitude with ability to work independently when needed.

Responsibilities

• Managing a book of Commercial Lines business, handling renewals, changes, and day-to-day service needs.
• Preparing quotes and proposals with confidence and attention to detail.
• Communicating with clients regularly to ensure coverage meets their needs.
• Reviewing client exposures and recommending coverage adjustments as businesses grow.
• Liaising with insurers and underwriters to negotiate competitive solutions.
• Supporting Account Executive partners in delivering client service.
• Providing backup support for claims handling and guiding clients with care and clarity.
• Continuously growing product and industry knowledge and sharing insights with the team.

Skills

Commercial Lines knowledge

Client relationship management

Communication

Organizational skills

Independence

Tech-savviness

Tools

EPIC

Job description

Province: Winnipeg, Manitoba
Position: Commercial Account Manager
Deadline: August 31, 2026
Posted: July 30, 2026

Job Description / Duties

What You’ll Be Doing:

• Managing a book of Commercial Lines business, handling renewals, changes, and day-to-day service needs.
• Preparing quotes and proposals with confidence and attention to detail.
• Communicating with clients regularly to ensure their coverage continues to meet their needs.
• Reviewing client exposures and recommending coverage adjustments as their businesses grow and evolve.
• Liaising with insurers and underwriters to negotiate competitive solutions.
• Supporting your Account Executive partner(s) in delivering exceptional client service.
• Providing backup support for claims handling and guiding clients with care and clarity.
• Continuously growing your product and industry knowledge and sharing your insights with the team.

Qualifications / Required Skills

What You Bring to the Table:

• At least 3 years of experience in Commercial Lines insurance servicing.
• Level 2 General Insurance License (or Level 1 with intent to upgrade—let’s talk).
• Strong working knowledge of insurer portals and commercial underwriting processes.
• Demonstrated ability to take initiative, work independently, and maintain a high level of reliability, ensuring tasks are completed accurately and nothing is overlooked.
• Excellent communication and organizational skills, you keep things on track and on time.
• A relationship-driven approach: you genuinely care about helping clients protect what matters most.
• A calm, solution-oriented mindset, especially during peak season.
• Tech-savviness and comfort with agency management systems (bonus points if you’ve used EPIC).
• A team-first attitude with the confidence to work independently when needed.

Additional Information

Why You’ll Love Working Here:

• A supportive, people-first culture that values teamwork and celebrates success.
• A modern, ergonomic office space with a relaxed, professional vibe.
• Flexible hybrid work options to support your work-life balance.
• Competitive compensation with company-matching RRSP plan.
• Comprehensive benefits including a Wellness Fund, because your well-being matters.
• Ongoing education and licensing support to help you grow your career.
• A marketing team and leadership group who genuinely have your back.
• Birthday treats, potlucks, and good laughs because fun matters, too.