COMMERCIAL ACCOUNT MANAGER CAN - Atlantic Canada (Halifax/Dartmouth)

The Home Depot; Halifax; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

The Home Depot is seeking a Commercial Account Manager CAN - Atlantic Canada (Halifax/Dartmouth) to drive incremental sales growth through key account relationships. You will monitor performance, develop regional strategies, and work with the Senior Manager Outside Sales to meet financial plans.

Primary responsibilities include cultivating new relationships, managing end-to-end quoting and transactions, leveraging Pro customer insights, and maintaining a robust pipeline using tools like Tableau.

Qualifications

• Minimum 2 years of account management/outside sales experience.
• 2+ years home improvement or home building industry experience.
• Strong written and verbal communication skills.
• Bachelors degree or equivalent preferred.

Responsibilities

• Cross-functional collaboration with district and regional teams.
• Cultivate net new sales relationships and drive incremental revenue.
• Manage quoting, ordering, and transaction experience for customers.
• Prospect for new business using leads from Sales Development and field relations.
• Monitor KPIs and maintain a healthy sales pipeline.

Skills

Account management

Outside sales

Customer relationship building

Negotiation

Communication skills

Education

Undergraduate degree in business

High school diploma

Tools

Microsoft Office

Job description

COMMERCIAL ACCOUNT MANAGER CAN - Atlantic Canada (Halifax/Dartmouth) at The Home Depot in Virtual, NS

Job Description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

The Commercial Account Manager is responsible for driving incremental sales growth and profitability through account relationships, specifically focusing on new business development. The CAM will monitor key performance indicators for assigned professional customers and meet or exceed financial performance to plan by working with the Senior Manager Outside Sales. CAMs review pertinent Pro customer satisfaction results to understand customers' perspectives and use the information to drive local decisions and strategies to improve competitive position.

Key Responsibilities:

• Cross-Functional Collaboration - Participate in district/regional meetings as needed. Communicate weekly activities with Senior Mgr, Outside Sales.
• Cultivate Net New Sales Relationships - Drive incremental sales growth by cultivating business relationships with assigned customer portfolios and prospecting to drive incremental sales growth. Partner with Pro Account Expeditor as a daily point of contact to drive an end-to-end quoting, ordering, and transaction experience for customers. Utilize local community events to continuously represent The Home Depot Pro brand and drive new business. Sell all products and services available from the enterprise, including Commercial Credit options, Volume Pricing Program, delivery, will call pickup, and website ordering. Establish effective partnerships with assigned customers by completing a set minimum number of sales call appointments per week. Develop strategies focused on expanding customer base within defined sales territory. Produce new account revenue in line with current organization through individual targets/quotas.
• Customer Relationship Management - Utilize tableau to plan future sales call activity, manage ongoing customer communications, and maintain a healthy sales pipeline.
• Sales Prospecting – Conduct initial customer meetings and build relationships, selling The Home Depot value proposition and win opportunity to quote materials. Prospect for new business leveraging leads provided by internal Sales Development team as well as leads generated in the field via existing customer relationships, stores, and within the community.
• Action Oriented
• Builds Networks
• Communicates Effectively
• Customer Focus
• Drives Results

Skills:

• Working knowledge of Microsoft Office Suite
• Excellent written and verbal communication skills
• 5 years of professional work experience
• 2 years account management/outside sales management experience
• 2 plus years home improvement or home building industry experience
• Successful professional growth in a high paced retail environment
• Computer literacy with Microsoft Office programs
• Demonstrates a strong ability to create and cultivate an active network of relationships both inside and outside the organization
• Ability to leverage relationships to accomplish sales and profitability goals
• Deep understanding of Pro customer needs with a focus on fulfilling 100% of their product, credit, and performance requirements
• Determine how each customer would prefer to be served and tailor communications and customer-facing activities appropriately
• Strong leadership and negotiation skills; ability to persuade or influence others
• Excellent communication skills (verbal, written) and able to communicate globally

Direct Manager/Direct Reports:

• Position reports to Senior Manager, Outside Sales. No direct responsibility for supervising others.

Travel Requirements:

• Typically requires travel 20% to 50% of the time.

Physical Requirements:

• Most of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).

Hybrid Work:

Location: Multisite

Working Conditions:

• Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes that cause noticeable discomfort or a moderate risk of accident or illness.
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• Undergraduate degree in business or relevant field

Minimum Years of Work Experience:

• 2

Preferred Years of Work Experience:

• 5

Our Core Values

Our associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.

Taking Care of Our People

The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.

Respect For All People

In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.

Doing The Right Thing

We exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.

Building Strong Relationships

Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.

Giving Back

An important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.

Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.

Creating Shareholder Value

The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.