Collision Repair Estimator — Growth & Benefits

Dueck Auto Group; Vancouver; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Extended Health and Dental Plan

Educational Assistance Program

Community involvement

Competitive compensation

Job summary

Dueck Auto Group in Vancouver is seeking a Collision Repair Estimator to determine the extent of auto body damage and estimate repair costs. You will create accurate quotes and provide clear explanations, ensuring a positive customer experience throughout the process.

Reporting directly to the Body Shop Manager, you will work closely with customers, insurance companies, and the Body Shop Team to maintain open communication, update progress, and deliver quality results in a fast-paced environment.

Qualifications

• Technical collision repair knowledge is required (3+ years).
• ICAR training is an asset.
• Valid BC driver’s license required.
• Experience with Mitchell estimating and PBS.

Responsibilities

• Promptly greet all customers in a friendly and professional manner while determining and assisting with their needs.
• Conduct walk-around vehicle inspections while actively listening to customer explanations, concerns, and inquiries.
• Prepare quotes for customers with clear descriptions for the job quoted.
• Continuously check in with technicians for repair progress, update customers accordingly and explain the work completed.
• Obtain quotes on parts and materials from outside suppliers.
• Interact with vendors, insurance companies and business partners in order to execute work orders.
• Resolve any customer concerns in a respectful and timely manner.
• Additional duties and responsibilities may be assigned or modified as necessary throughout the course of your employment.

Skills

Customer service

Communication

Organization

Problem solving

Teamwork

Attention to detail

Tools

Mitchell estimating

PBS

Job description

Dueck Auto Group in Vancouver is seeking a Collision Repair Estimator to determine the extent of auto body damage and estimate repair costs. You will create accurate quotes and provide clear explanations, ensuring a positive customer experience throughout the process.

Reporting directly to the Body Shop Manager, you will work closely with customers, insurance companies, and the Body Shop Team to maintain open communication, update progress, and deliver quality results in a fast-paced environment.