Collision Repair Advisor

Capital GMC Buick Cadillac; Calgary; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Employee discounts

RRSP deductions

Training & growth

Maternity leave top-up

Bereavement time

Job summary

Capital Chevrolet Buick GMC Calgary is seeking a Collision Repair Advisor to connect customers with the repair team. You’ll manage claims, bookings, and communications to ensure a smooth, empathetic experience for clients throughout their vehicle’s repair journey.

The role emphasizes strong communication, organization, and problem-solving in a dynamic body shop environment, with opportunities for professional growth within Capital Automotive Group.

Qualifications

• Minimum 2 years in customer service; body shop experience preferred.
• Friendly, empathetic and dynamic; able to build trust with clients.
• Excellent communication, interpersonal and organizational skills.
• Sound decision-making and problem-solving abilities.
• Ability to prioritize and stay professional during high-volume periods.
• Self-driven to work independently while collaborating in a team.
• Valid driver’s license.

Responsibilities

• Process all claims and work orders, ensuring customer needs are met and satisfaction is achieved.
• Provide an efficient, courteous, and professional experience for customers.
• Maintain body shop rental fleet and billings to insurers.
• Schedule appointments for repairs and estimates; understand the insurance process.
• Assist Repair Planner with ordering parts and creating Repair Orders.
• Explain repairs to customers after completion.

Skills

Customer service

Communication skills

Problem solving

Organizational skills

Team collaboration

Independent work

Driver's license

Tools

Mitchell

Job description

Company:

Capital Chevrolet Buick GMC Inc

Are you ready to bring your passion for customer service to a thriving automotive team?

Capital Chevrolet Buick GMC Calgary is looking for a dedicated and energetic Collision Repair Advisor to join our Body Shop. In this role, you’ll be the key link between our customers and our repair team, ensuring every client receives seamless, professional, and empathetic support throughout their vehicle’s repair process. If you excel at clear communication, problem-solving, and delivering high-quality customer experiences, we want to hear from you!

The Job:

• Process all claims and work orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction
• Offer an efficient, courteous, professional experience for our customers, while being adaptable to the needs of our customers
• Enhances body shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Communicates with insurance company on a regular basis regarding coverages, deductibles, etc
• Manages and maintains body shop rental fleet including billings to the insurance company
• Keeps accurate mileages, fuel tanks, oil changes, etc
• Books appointments for both repairs and estimates, with a good understanding of the insurance process
• Assists Repair Planner with ordering parts and creating Repair Orders
• Collection of payment owed to Capital Automotive Group or to the insurance company
• Explains repairs completed on the vehicle to the customer

The Qualifications:

• Minimum 2 years experience in Customer Service, experience in a Body Shop environment would be considered an asset
• Friendly, empathetic, and dynamic, attentive and able to build a relationship of trust with the client
• Excellent communication, interpersonal, and organizational skills Exceptional customer service skills
• Sound decision-making and problem-solving abilities
• Ability to prioritize and maintain professionalism during high-volume periods
• Self-driven to work independently with the ability to work effectively and collaboratively in a team environment
• Working knowledge of body shop software such as Mitchell is an asset but not mandatory
• Valid Drivers license

What’s In It for You (The Capital Advantage)

We’re one of Canada’s Best Managed Companies for a reason!

• Financial Stability: Competitive pay plans that are reviewed regularly.
• True Work/Life Balance: Paid flex time and predictable scheduling so you can actually enjoy your time off.
• Health & Wellness: Comprehensive medical and dental benefits, Short-Term and Long-Term disability, a Health Spending Account, plus an Employee Family Assistance Program.
• Incredible Perks: Employee discounts on vehicle purchases, parts, and servicing, corporate cell phone plan rates, years of service recognition gifts, and more!
• Investment in Your Future: Optional RRSP deductions – because long‑term matters, too.
• Career Velocity: We prioritize promoting from within. You’ll get ongoing training and opportunities to grow your career across our Western Canadian network.
• Family First: A maternity leave top‑up program and paid bereavement time so you can prioritize what matters most.

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth‑driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.