Collections Supervisor

The MEARIE Group; Oshawa; On-site; CAD 50,000 - 80,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Collections Supervisor, der die täglichen Inkassooperationen überwacht und sicherstellt, dass ausstehende Forderungen rechtzeitig eingezogen werden. In dieser Rolle werden Sie Strategien zur Inkassoverwaltung implementieren und eng mit internen Abteilungen zusammenarbeiten, um Streitigkeiten zu lösen. Ihre Fähigkeit, positive Kundenbeziehungen aufrechtzuerhalten und gleichzeitig regulatorische Anforderungen zu erfüllen, wird entscheidend sein. Wenn Sie eine Leidenschaft für Kundenservice und Problemlösung haben, ist dies die perfekte Gelegenheit für Sie, in einem dynamischen Team zu arbeiten.

Qualifications

• Mindestens zwei Jahre Erfahrung in einem kundenorientierten Umfeld.
• Kenntnisse in Inkasso und Bargeldmanagement sind von Vorteil.

Responsibilities

• Überwachung der täglichen Inkassooperationen und Sicherstellung der rechtzeitigen Rückforderung.
• Verhandlung und Verwaltung von Vergleichsvereinbarungen für überfällige Forderungen.

Skills

Kundenservice

Einspruchsmanagement

Verhandlungsführung

MS Office Anwendungen

Harris Abrechnungssysteme

Problemlösungsfähigkeiten

Interpersonelle Fähigkeiten

Education

Erfahrung im Kundenservice

Kenntnisse im Inkasso

Tools

Harris Abrechnungssystem

CIS

Job description

Collections Supervisor

EnerFORGE is a subsidiary of Oshawa Power & Utilities Corporation, and an affiliate of the local hydro-electric distribution company that supplies electricity to 63,000 customers in Oshawa. EnerFORGE focuses on developing, operating, and improving district energy systems and renewable generation assets, as well as providing utility advisory services. Its main office is located just 45 minutes east of Toronto in Oshawa, which serves as the economic hub of Durham Region. The organization is committed to safe, reliable, and efficient operations and services through responsible financial management, strategic reinvestment, and continuous innovation.

Position Summary

Reporting to the Supervisor, Customer Service & Billing, the Collections Supervisor will oversee daily collections operations, ensuring the timely recovery of outstanding accounts receivable while maintaining positive customer relationships. This role involves implementing collection strategies, ensuring regulatory compliance, and collaborating with internal departments to resolve disputes or escalated issues.

Key Responsibilities:

• Handle and resolve escalated customer disputes, including high bills and service disconnections.
• Interpret and summarize customer inquiries and legal requests to resolve billing issues.
• Negotiate and manage settlement agreements for aged accounts receivable.
• Review and process service order applications.
• Manage bankruptcies in CIS and coordinate with trustees.
• Manage monthly write-offs and ensure accurate account closures.
• Update data in Harris billing software, including deposits, payment arrangements, and credit checks.
• Initiate account adjustments as needed.
• Verify and record information on certificates of arrears; handle related mail and fax communications.
• Review accounts for potential disconnection due to nonpayment and notify relevant parties.
• Negotiate payment terms with customers who have been disconnected and authorize reconnections.
• Collaborate with EMS and Power Assist teams for disconnection and reconnection processes.
• Serve as liaison with collection agencies regarding final bills.
• Oversee collection agency performance and develop success models.
• Follow up on account details, including vacant properties and payment issues, for inter-departmental coordination.
• Perform additional duties as assigned.

Qualifications:

• Minimum of two (2) years of experience in fast-paced customer service environments.
• Experience with collections and cash handling is an asset.
• Knowledge of Harris billing systems is an asset.
• Strong understanding of utility billing practices.
• Excellent communication skills, both written and oral.
• Proficiency in MS Office applications.
• Ability to manage multiple tasks and adapt to changing priorities.
• Exceptional organizational and problem-solving skills.
• Strong interpersonal skills with patience, tact, and discretion.
• Ability to communicate effectively with staff, management, and external partners.

EnerFORGE values diversity and is committed to an inclusive, equitable workplace built on respect, support, and collaboration.

We are an equal opportunity employer and encourage applications from all qualified individuals. Accommodations are available upon request during the recruitment process. Please email [e-mail] for assistance.

Application Process

Interested candidates should submit their resume by May 16, 2025 via email to [e-mail]. Please include the position title in the subject line.

Only shortlisted applicants will be contacted. All applicants must be legally eligible to work in Canada.