Collections Specialist

Go Lime Inc.; Toronto; On-site; CAD 42,000 - 63,000; Full time

Benefits offered by this job

Inclusive work environment

Career development opportunities

Job summary

Go Lime Inc. is seeking a proactive Collections Specialist to help customers stay on track with timely bill payments and manage overdue accounts. The role bridges customer engagement and data management to ensure smooth, reliable operations.

You will support collections processes, maintain accurate records, and collaborate with Sales and Customer Care to resolve complex issues while delivering exceptional service in a fast-paced environment.

Qualifications

• 1+ year of experience in customer-facing and data entry roles.
• Flexibility to adapt to different shifts and challenges.
• Must be available to work 9 AM to 8 PM, Monday to Friday.

Responsibilities

• Conduct customer calls with attentiveness and professionalism to leave a positive impression.
• Deliver tailored payment solutions and outstanding service to meet customers’ needs.
• Collaborate with Sales and Customer Care teams to address complex issues efficiently.

Skills

Negotiation

Data entry

Customer service

Organizational skills

Job description

Go Lime stands out as Ontario’s market leader in sustainable home and commercial solutions. Our centralized focus is to make home comfort a seamless, accessible and enjoyable transaction for our customers. With decades of specialization in energy-efficient solutions – Go Lime strives to provide complete transparency and affordability for all home comfort needs. Customer-centricity lies at the heart of our journey. Our platform delivers transparent pricing, flexible options, and a fully integrated offering across water heaters, HVAC, water filtration, and sustainable energy.

In December 2025, funds advised by Basalt Infrastructure Partners acquired Go Lime and substantially all assets of Simply Green. The combined business includes roughly 90,000 leases and a scaled national platform built on trust, transparency, and customer choice.

Learn more at www.golime.com and www.basaltinfra.com

About the role

Go Lime is looking for a proactive Collections Specialist with exceptional interpersonal skills and a keen eye for detail. You will act as a bridge between customer engagement and data management, helping customers stay on track with timely bill payments and managing overdue accounts. You will also be at the forefront of delivering exceptional customer service while efficiently managing data and ensuring smooth, reliable operations.

Your Key Responsibilities

• Conduct customer calls with attentiveness and professionalism, ensuring a positive and lasting impression of the company.
• Deliver outstanding service and tailored payment solutions to meet customers’ needs.
• Work closely with the Sales and Customer Care teams to address complex issues efficiently.

Collections Management

• Efficiently manage the collection of overdue accounts with empathy and effectiveness.
• Document actions and recommend appropriate handling methods for various accounts.
• Continuously suggest innovative strategies to improve our collections processes.

Data Entry

• Maintain accurate and up-to-date records through data entry.
• Ensure database information is readily accessible and accurate.

Skills and Attributes

• Strong negotiation, problem-solving, and customer service skills.
• Highly organized, detail-oriented, and proficient with technology.
• Excellent communication skills, resilience, and self-motivation.

Qualifications

• +1 year of experience in customer-facing and data entry roles.
• Flexibility to adapt to different shifts and challenges.
• Must be available to work within the hours of 9 AM to 8 PM, Monday to Friday.

Why Join Us?

What You’ll Love About Go Lime Inc.

• A highly supportive, inclusive work environment with a flat hierarchy and where your contributions make a difference.
• Be part of a company that is revolutionizing the HVAC industry and driving sustainable solutions.
• A rewarding career with ongoing development and career growth opportunities.
• Opportunities to develop skills in logistics, customer service, and emergency response.

All candidates will be considered, however only qualified candidates will be contacted. Go Lime is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Go Lime is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Team will work with applicants requesting accommodation at any stage of the hiring process.

We would like to thank all applicants for their interest. However, only those under consideration will be contacted.