Service Operations Manager

Go Lime Inc.; Vaughan; On-site; CAD 90,000 - 130,000; Full time

Job summary

Go Lime Inc. is seeking an experienced Operations Manager to lead and develop a high-performing team of technical professionals and partners. The role focuses on driving operational excellence, customer satisfaction, productivity, safety, and business growth.

The ideal candidate thrives in a fast-paced environment, excels at coaching people, and understands how strong operational performance contributes to overall business success. This is an on-site leadership role in Ontario.

Qualifications

• 3-5 years of successful operational leadership experience against formalized objectives.
• Comprehensive understanding of P&L.
• Proven ability to develop and lead technical professionals.
• Proficient in Microsoft Excel, Word, PowerPoint.

Responsibilities

• Coach, mentor, and develop team members through regular one-on-ones and team meetings.
• Meet weekly with direct manager to provide performance updates and action plans.
• Develop, forecast, and maintain staffing plans to maximize customer service and meet service commitments.
• Measure and monitor key operational metrics and provide reports and recommendations.
• Lead and support growth strategy focused on customer satisfaction and profitability.
• Collaborate with third-party partners to drive operational excellence and performance management.
• Conduct regular field audits focused on quality, safety, productivity, and performance.
• Set goals and action plans and ensure follow-up through coaching and reviews.
• Partner with Dispatch team to identify opportunities for efficiency improvements.
• Identify performance gaps and implement practical productivity improvements.

Job description

Go Lime stands out as Ontario’s market leader in sustainable home and commercial solutions. Our centralized focus is to make home comfort a seamless, accessible and enjoyable transaction for our customers. With decades of specialization in energy-efficient solutions – Go Lime strives to provide complete transparency and affordability for all home comfort needs. Customer-centricity lies at the heart of our journey. Our platform delivers transparent pricing, flexible options, and a fully integrated offering across water heaters, HVAC, water filtration, and sustainable energy.

In December 2025, funds advised by Basalt Infrastructure Partners acquired Go Lime and substantially all assets of Simply Green. The combined business includes roughly 90,000 leases and a scaled national platform built on trust, transparency, and customer choice.

Learn more at www.golime.com and www.basaltinfra.com

Position Summary

We are looking for a passionate, people-focused Operations Manager to lead and develop a high-performing team of technical professionals and third-party partners. This role is responsible for driving operational excellence, customer satisfaction, productivity, safety, and business growth.

The ideal candidate is an experienced operational leader who thrives in a fast-paced environment, enjoys coaching and developing people, and understands how strong operational performance contributes to overall business and P&L success.

Key Responsibilities

• Coach, mentor, and develop team members through regular monthly one-on-ones, twice-weekly ride-alongs, and monthly team meetings.
• Meet weekly with the direct manager to provide updates on business performance, opportunities, challenges, and action plans.
• Develop, forecast, and maintain staffing plans to maximize customer service and consistently meet service commitments.
• Measure, monitor, and drive achievement of key operational metrics, providing regular reporting, analysis, and recommendations.
• Lead and support the development of a growth strategy focused on customer satisfaction, operational excellence, and future business growth.
• Drive operational excellence with third-party partners using the same coaching, accountability, and performance-management methodology.
• Conduct regular field audits focused on quality, safety, productivity, and operational performance.
• Establish goals and action plans and execute them effectively through observation, coaching, performance reviews, and ongoing follow-up.
• Partner closely with the Dispatch team to identify opportunities and drive greater efficiency across operations.
• Identify performance gaps and develop practical solutions that improve productivity, customer experience, and profitability.
• Foster a positive, accountable, and collaborative team culture.

Requirements

• 3-5 years of successful operational leadership experience against formalized corporate objectives
• Comprehensive understanding of P&L
• Demonstrated ability to extract the full potential of technical professionals through development and leadership
• Proficient in Excel, Word, PowerPoint and other Microsoft Suite of products
• Strong verbal and written communication skillset
• Love for Coaching and people person
• Ability to work in a fast paced environment

All candidates will be considered, however only qualified candidates will be contacted. Go Lime is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Go Lime is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Team will work with applicants requesting accommodation at any stage of the hiring process.

We would like to thank all applicants for their interest. However, only those under consideration will be contacted.