Customer Care Representative

Go Lime Inc.; Toronto; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Supportive work environment

Opportunities for career growth

Development in customer service and logistics

Job summary

A leading energy solutions company in Toronto is seeking an Entry-level Customer Care Representative to join their HVAC team. In this role, you'll support customer care operations by processing orders and addressing customer inquiries with empathy. You must excel in communication and problem-solving, showing a positive attitude under pressure. Join a workplace that emphasizes sustainability and where every contribution counts.

Qualifications

• Entry-level position ideal for someone with a passion for customer service.
• Must be available to work different shifts as required by the business.

Responsibilities

• Handle end-to-end order processes.
• Communicate with customers via phone, email, and chat.
• Solve problems with a positive attitude.
• Spot trends and help address potential issues.
• Collaborate with team members to fulfill customer needs.

Skills

Excellent communication skills

Strong judgement & problem solving

Team player

Ability to work well under pressure

Fast learner and detail oriented

Open-minded

Tools

Talkdesk

Zoho CRM

Job description

Go Lime is Ontario’s market leader in sustainable residential and commercial solutions. We specialize in energy-efficient plumbing, electrical, solar, and water heating systems — all designed to make home comfort effortless, affordable, and environmentally friendly.

With decades of experience and a customer-first approach, we’re revolutionizing how comfort is delivered to homes across Ontario. Transparency, accessibility, and innovation are at the core of everything we do. To learn more, visit us at: www.golime.com

Join Our High-Energy HVAC Team as a Customer Care Representative!

Are you someone who loves solving problems, staying organized, and making customers feel genuinely cared for? We’re looking for a Customer Care Representative with a sharp eye for detail and a passion for delivering exceptional service.

In this role, you’ll be the friendly, reliable voice (or message!) our customers count on. You’ll guide them through order processing, answer questions, and troubleshoot any concerns—all while keeping our internal operations running smoothly and efficiently.

What You Will Do:

• Supporting our Customer Care Operations by handling end-to-end order processes
• Communicating with customers through phone, email, and chat with empathy and confidence
• Solving problems with a “can-do” attitude and a smile (even over the phone)
• Spotting trends, identifying potential process hiccups, and helping us stay ahead of issues
• Escalating urgent matters when needed and always following through
• Keeping things on track with strong organizational skills and attention to detail
• Collaborate with stakeholders to ensure company targets are met and exceeded
• Collaborate with other team members to ensure customer concerns and requests are completed in a timely manner

What We’re Looking For:

• Excellent communication skills, both written and verbal
• Strong judgement & problem solving
• Team player
• Ability to work well under pressure
• Fast learner and detail oriented
• Open-minded: capable to listen and understand different points of view and open to receive feedback.
• Experience with Talkdesk and Zoho CRM or similar software (preferred).
• Must be available to work different shifts as required by the business.

What you'll love about Go Lime

• A highly supportive, inclusive work environment with a flat hierarchy and where your contributions make a difference.
• Be part of a company that is revolutionizing the HVAC industry and driving sustainable solutions.
• A rewarding career with ongoing development and career growth opportunities.
• Opportunities to develop skills in logistics, customer service, and emergency response.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Consumer Services