Collections Specialist

Kelly Services; Mississauga; On-site; CAD 43,000 - 45,000; Full time

Benefits offered by this job

Health & dental benefits

Permanent, full-time position

Training and opportunities to learn &;

Great career opportunity in the debt-<

Job summary

Kelly Services is seeking a Client Account Specialist (Collections) to join our team on a permanent basis. This role focuses on contacting customers about overdue balances, offering payment options, and driving recovery targets. You will maintain accurate notes and collaborate with the team to meet metrics.

The ideal candidate is customer-focused, goal-oriented, and able to communicate clearly both verbally and in writing. Paralegal education is a plus but not required.

Qualifications

• Minimum 2 years of experience in customer service, sales, client support, or call centre.
• High school diploma required.
• Strong verbal and written communication skills.
• Good attention to detail and organizational skills.
• Comfortable using computers and Microsoft Office.
• Ability to learn and adapt to new software and systems.
• Professional and confident when communicating with customers.
• Goal-oriented and motivated by achieving sales, performance, or customer service targets.

Responsibilities

• Contact customers regarding overdue accounts and discuss payment options.
• Follow up on outstanding balances and work toward successful recovery.
• Research customer information and perform basic skip tracing when required.
• Maintain accurate account notes and customer history in the collections system.
• Follow client guidelines and company procedures.
• Work toward individual and team collection targets.
• Review accounts and determine appropriate next steps for recovery.

Skills

Customer service

Communication

Attention to detail

Teamwork

Microsoft Office

Education

High school diploma

Job description

Kelly Services is currently recruiting for a Client Account Specialist (Collections) to join our client’s team on a permanent basis. This is a great opportunity for a customer-focused, goal-oriented professional who enjoys speaking with customers, building relationships, solving problems, and working toward measurable targets.

What You’ll Do:

• Contact customers regarding overdue accounts and discuss payment options
• Follow up on outstanding balances and work toward successful recovery
• Research customer information and perform basic skip tracing when required
• Maintain accurate account notes and customer history in the collections system
• Follow client guidelines and company procedures
• Work toward individual and team collection targets
• Review accounts and determine appropriate next steps for recovery
• Prepare documentation when accounts require further action
• Work collaboratively with the team to achieve collection goals

What You Bring:

• Minimum 2 years of experience in customer service, sales, client support, or call centre.
• High school diploma required
• Strong verbal and written communication skills
• Good attention to detail and organizational skills
• Comfortable using computers and Microsoft Office
• Ability to learn and adapt to new software and systems
• Professional and confident when communicating with customers
• Goal-oriented and motivated by achieving sales, performance, or customer service targets
• Ability to work well independently and as part of a team
• Paralegal education is an asset, but not required

What’s Offered:

• $43,000–$45,000 annual salary + uncapped commission
• Health & dental benefits
• Permanent, full-time position
• Training and opportunities to learn and grow
• Great opportunity to build a career in the collections industry

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location and job type. Kelly offers eligible employees a group benefit program that includes extended healthcare (drug plan, professional and medical services), dental, life, and emergency travel assistance. In addition, employees are entitled to holiday and vacation pay in accordance with provincial labour law. Click here (https://www.mykelly.com/help-support-working-with-kelly-canadian/#benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community in Canada.

Get a complete career fit with Kelly ®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to do in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en).