Account Specialist, LVAR

Jobgether; Canada; Remoto; CAD 36.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement plan

Tuition reimbursement

Training & development

Remote work

Life insurance

Descrizione del lavoro

Jobgether's partner company in Canada seeks an Account Specialist, LVAR to manage delinquent and high-risk loan accounts, identifying effective collection strategies and guiding repayment options.

This role blends customer service, financial assessment, and loss mitigation. Working remotely, you will collaborate with internal teams to resolve issues, process transactions, and ensure adherence to policies and regulations.

Competenze

• 1–2 years of relevant professional experience in collections, customer service, financial services, or related field.
• Post-secondary degree in a relevant discipline desirable; equivalent combination of education and experience may be considered.
• Working knowledge of applicable consumer collections laws and regulations.
• Familiarity with financial products and services, ideally within banking, lending, or consumer credit.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to handle sensitive financial conversations with empathy.
• Remote work eligibility across multiple Canadian locations; confirm residency with the hiring team.

Mansioni

• Review delinquent and high-risk accounts to identify collection opportunities and resolution strategies.
• Provide professional, responsive customer service to build trust and support relationships.
• Communicate with customers to understand financial circumstances and propose payment strategies.
• Apply loss mitigation procedures to resolve non-performing accounts while minimizing losses.
• Explain repayment options and loan modification solutions to customers.
• Handle customer calls and process transactions accurately.
• Analyze account data to support decisions and next steps.
• Coordinate with internal teams to resolve requests and refer cases when needed.
• Escalate complex or unresolved cases to management per guidelines.
• Maintain accurate, confidential account records and comply with policies.
• Stay informed on consumer collections practices and regulations.
• Support process improvements to enhance collection efficiency.
• Apply risk management framework in decision making.

Conoscenze

Collections experience

Customer service

Communication skills

Analytical thinking

Organizational skills

Team collaboration

Empathy

Formazione

Post-secondary degree

Descrizione del lavoro

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Account Specialist, LVAR based in Canada.

The Account Specialist, LVAR will support customers experiencing delinquent or high-risk loan situations by identifying appropriate collection strategies and helping them navigate available repayment solutions. This role combines customer service, financial account assessment, and loss mitigation to achieve positive customer outcomes while minimizing financial risk. You will build trusted relationships through professional communication, personalized guidance, and responsive support. Working remotely, you will collaborate with internal teams to resolve account issues, process transactions, and ensure compliance with established policies and applicable regulations. The position offers an opportunity to strengthen your knowledge of consumer collections, financial services, and risk management while contributing to operational efficiency. It is well suited to a customer-focused professional who can balance empathy, sound judgment, and business priorities in a fast-paced environment.

Accountabilities

• Review and evaluate delinquent, high-risk, and written-off accounts to identify potential collection opportunities and appropriate resolution strategies.
• Provide professional, responsive customer service that builds trust and supports positive customer relationships.
• Communicate with customers to understand their financial circumstances, identify needs, and recommend suitable payment strategies and collection solutions.
• Apply established loss mitigation procedures to resolve non-performing and high-risk accounts while minimizing financial losses.
• Explain available repayment options, loan modification solutions, and other appropriate alternatives to help customers address delinquent obligations.
• Handle incoming customer calls efficiently and professionally, ensuring inquiries and requests are addressed accurately.
• Process customer transactions, prepare communications, and complete required documentation in accordance with established procedures.
• Analyze account information and relevant data to support decisions, identify issues, and recommend appropriate next steps.
• Coordinate with internal business groups to resolve customer requests and refer cases to the appropriate teams when necessary.
• Escalate complex, sensitive, or unresolved situations to management in accordance with established guidelines.
• Maintain accurate, complete, and organized account records while protecting confidential customer and financial information.
• Stay informed about consumer collections practices, financial products, industry developments, and relevant legal and regulatory requirements.
• Support continuous improvement initiatives by identifying opportunities to enhance the efficiency and effectiveness of collection processes.
• Apply the organization's risk management framework when making decisions, ensuring compliance with applicable policies, standards, procedures, and regulations.
• Contribute to the effective operation of the collections lifecycle and undertake additional responsibilities as required.

Requirements

• Typically 1–2 years of relevant professional experience in collections, customer service, financial services, or a related field.
• A post-secondary degree in a relevant discipline is desirable; an equivalent combination of education and experience may also be considered.
• Working knowledge of applicable federal, provincial, and local laws relating to consumer collections.
• Familiarity with financial products and services, ideally within banking, lending, or consumer credit.
• Understanding of collection practices, repayment strategies, account resolution, and loss mitigation principles.
• Awareness of competitive market conditions and trends in financial product offerings.
• Good verbal and written communication skills, with the ability to explain financial information clearly and professionally.
• Strong organizational skills and attention to detail, particularly when managing transactions, documentation, and customer account information.
• Good analytical and problem‑solving abilities, including the capacity to assess account situations and determine appropriate actions.
• Effective collaboration and teamwork skills, with the ability to coordinate with internal departments and elevate issues appropriately.
• A customer‑focused mindset, demonstrating empathy, professionalism, sound judgment, and the ability to handle sensitive financial conversations.
• Ability to manage competing priorities, follow documented procedures, maintain confidentiality, and make decisions within established authority limits.
• Willingness to learn new processes, remain current with regulatory expectations, and contribute to continuous improvement.
• Work arrangement: Remote, with the listed opportunities covering multiple Canadian provinces and territories. Confirm the specific eligible location and any applicable residency requirements with the hiring team.

Benefits

• Annual salary range: CAD $35,500–$65,000, depending on location, skills, experience, education, and qualifications.
• Compensation structure: Salaried position. The original posting notes that compensation may include a commission structure where applicable.
• Performance incentives: The total compensation package may include performance-based incentives, discretionary bonuses, and other rewards, depending on the position's compensation arrangement.
• Healthcare coverage: Health insurance is included in the benefits offering.
• Insurance protection: Accident and life insurance are listed among the available benefits.
• Retirement planning: Retirement savings plans are offered.
• Education support: Tuition reimbursement is available, subject to the applicable program terms.
• Learning and development: Training, coaching, and manager support are described as resources for professional development and career growth.
• Remote work: The position is listed as remote across multiple Canadian locations.
• Additional benefits: Eligibility, coverage details, and any other perks may vary. Confirm the applicable benefits package and conditions with the hiring team.