Collections Specialist

OpenText; Richmond Hill; On-site; CAD 53,000 - 80,000; Full time

Job summary

OpenText is seeking a Collection Specialist to manage a portfolio of accounts, drive cash flow, and deliver an exceptional customer experience. You will collaborate with internal stakeholders, resolve payment concerns, and contribute to process improvements in a dynamic environment.

The role requires B2B collections experience, strong communication and problem-solving skills, and a team-oriented approach. OpenText values diversity and inclusion and offers an accommodation process if needed.

Qualifications

• Strong customer service mindset and the ability to solve it right the first time.
• Good written and verbal communication and negotiation skills with internal and external customers.
• Strong organization and time management skills, with demonstrated success managing multiple priorities.
• Strong collaborator understanding that you deliver as a team and find solutions to problems.

Responsibilities

• Accountable for the timely collection of accounts and A/R maintenance in your portfolio.
• Resolve collection disputes in your portfolio effectively.
• Keep updated with changes in collection practices and processes.
• Evaluate likelihood of collectability of disputed items before 30 days past due and flag at-risk accounts.
• Support collection activities in other portfolios to meet cash flow targets.

Skills

Customer service mindset

Negotiation

Time management

Team collaboration

Education

Credit and Collections program or equivalent

Tools

ERP systems

Microsoft Office

Job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

Reporting to the Manager, Collections, the Collection Specialist brings their solid experience in global collections to deliver on collection targets and accounts receivable targets. The successful candidate has a passion for delivering the best-in-class customer experience in accounts receivable and has the drive to learn from others on supporting the Cash Collection strategy. Integration is a way of life for us so you will bring your best practice mindset to continuously strive for flawless execution on every integration.

What The Role Offers

• Accountable for the timely collection of accounts and A/R maintenance in your portfolio; including ensuring accurate customer information is maintained.
• Responsible for effectively resolving collection disputes in your portfolio.
• Responsible to keep updated with changes in collection practices and processes.
• Accurately evaluate the likelihood of collectability of disputed/contentitious items before they hit 30 days past due to flag “at risk” accounts to your leader to resolve.
• Partner with your peers to support collection activities in other portfolios as required to ensure cash flow targets and other A/R targets are met.
• Assist your leader in other project/initiatives as assigned to deliver on best-in-class process and practice for the Cash Collection and A/R function.

What You Need To Succeed

• Enrolment in an accredited Credit and Collections program or equivalent work experience
• Minimum 3 years’ collections experience, preferably global B2B.
• Strong customer service mindset with the ability to solve it right the first time.
• Good written and verbal communication and negotiation skills, specifically with internal and external customers.
• Strong organization and time management skills, with demonstrated success managing multiple priorities.
• Good working knowledge of ERP systems and Microsoft Office suite.
• Strong collaborator understanding that you deliver as a team and, it is always best when you collaborate to find solutions to problems.
• Demonstrated ability to learn with your peers and others and support a culture of resiliency in a continuously changing environment.

ONE LAST THING

This is an exciting opportunity for a customer-focused collections professional to play a key role in driving cash flow success while delivering an exceptional customer experience. As a Collection Specialist, you will manage a portfolio of accounts, build strong relationships with customers and internal stakeholders, resolve payment concerns, and proactively support accounts receivable goals. Working within a collaborative and supportive team, you will contribute to process improvements, identify opportunities to reduce risk, and help shape best-in-class collection practices. The ideal candidate brings B2B collections experience, strong communication and problem-solving skills, and a positive, team-oriented approach to achieving results in a dynamic and evolving environment.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail].

Compensation

At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range

$53,040 - $79,560. Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure

As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.