Collections Specialist

goeasy Ltd.; Mississauga; On-site; CAD 40,000 - 52,000; Full time

Job summary

An established industry player is seeking a Collections Specialist to join their dynamic team in Mississauga. This entry-level role offers comprehensive training and the chance to make a real impact on customers' financial journeys. You'll be responsible for managing overdue accounts, negotiating repayment plans, and providing exceptional customer service. With a strong focus on employee development, this company offers a range of benefits including health coverage, personal days, and employee discounts. If you're a compassionate communicator with a knack for problem-solving, this opportunity is perfect for you.

Benefits

Monthly Incentive Plans

RRSP Matching

Extended Healthcare Coverage

Personal Days Off

Employee Discounts

Tuition Assistance Program

Recognition Awards

Leadership Development Programs

Qualifications

• Excellent communicator with a focus on customer satisfaction.
• Prior experience in call center or retail sales is an asset.

Responsibilities

• Manage overdue accounts and negotiate repayment plans.
• Document collection activities and ensure compliance.

Skills

Communication Skills

Negotiation Skills

Mathematical Skills

Customer Service

Problem Solving

Education

High School Diploma

Experience in Customer Service

Job description

Join to apply for the Collections Specialist role at goeasy Ltd.

Join to apply for the Collections Specialist role at goeasy Ltd.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team.

Our National Contact Center is the heartbeat of goeasy Ltd! We support over 400 locations across Canada in helping our customers achieve their personal and financial goals through our specialized functional teams.

As a Collections Specialist, you will maximize business revenue through account management and coordinating repayment arrangements for overdue accounts. No experience, but have the right attitude? We offer full comprehensive training programs to equip you with the tools needed for success.

What’s In It For You

Benefits and Perks package which goes beyond your base salary:

• Financial
• Monthly incentive plans
• RRSP and Employee Share Purchase Plan matching
• Health & Lifestyle
• Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
• 5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days
• Perks
• Perkopolis employee discount program
• Employee discounts on furniture, electronics, and appliances
• easyloans – employees have access to loans at lower interest rates
• Tuition Assistance Program
• Recognition
• Opportunities for monthly, quarterly, and annual awards
• President’s Trip – week-long dream vacations for top performers
• Leadership development programs – over 70% internal promotion rate!
  

What You Do

• Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions
• Outbound calls to collect on overdue accounts by negotiating appropriate repayment plans with customers
• Support retail operations by managing customer accounts and collection activities on delinquent/past due accounts
• Manage accounts receivables by ensuring exceptional execution results in the collection of our financial loans
• Document collections activities and processes through superior administration skills
  
  

Who You Are As The Successful Candidate

• Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction
• Good math skills with the ability to perform basic calculations
• Prior experience in at least one of the following core areas is a strong asset: call center, customer service, retail sales, collections, and consumer loan industry
• Able to pass background checks (criminal, employment, credit)
  
  

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Consumer Services

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