Credit & Collections Specialist

Kassen Recruitment; Burlington; On-site; CAD 45,000 - 75,000; Full time

Job summary

An esteemed client in the manufacturing sector is on the lookout for a Credit & Collections Specialist to enhance their financial operations. This pivotal role involves managing credit policies, ensuring timely payments, and fostering strong relationships with customers. The ideal candidate will possess a Bachelor's degree in Accounting or Finance, along with 1-3 years of relevant B2B experience. Proficiency in Microsoft Excel and familiarity with AS400 ERP systems will be advantageous. Join a dynamic team where your attention to detail and problem-solving skills will directly contribute to the organization's financial health.

Qualifications

• 1–3 years of experience in B2B distribution.
• Strong verbal and written communication skills.

Responsibilities

• Manage collections and dispute resolution for a diverse customer base.
• Analyze customer accounts to understand payment behaviors.

Skills

Communication Skills

Attention to Detail

Problem-Solving Skills

Education

Bachelor’s degree in Accounting

Bachelor’s degree in Finance

Tools

Microsoft Excel

Office 365

AS400 ERP

Sidetrade

Job description

Our esteemed client in the manufacturing industry is currently seeking a Credit & Collections Specialist. This role is pivotal in managing and executing the company's credit policies, which significantly influence the financial health of the organization. The ideal candidate will have strong communication skills and demonstrate meticulous attention to detail in investigative processes and report preparation.

Responsibilities:

• Handle collections, dispute resolution, credit evaluations, and the release of orders for a diverse customer base.
• Proactively engage with customers to ensure timely payments, follow up on outstanding balances, and address payment-related issues.
• Maintain accurate and comprehensive online records of all collection activities and communications with customers.
• Analyze customer accounts to understand payment behaviors and histories before initiating contact.
• Strategically prioritize collection activities to optimize outcomes.
• Oversee assigned portfolio to improve payment times, reduce overdue accounts, and regularly report portfolio status to management.
• Assess and act on potential legal or third-party interventions, considering the debtor’s financial stability and associated risks.
• Assess and propose credit limits based on thorough reviews of customer data including credit reports and financial status.
• Continuously monitor and manage order blocks, adjusting credit controls to balance risk.
• Collaborate with various internal departments to ensure seamless order booking, delivery, and project completion.
• Regularly reconcile customer accounts and process necessary adjustments for accurate record-keeping.
• Foster strong relationships with all business stakeholders.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or a related field.
• 1–3 years of relevant experience in a business-to-business (B2B) distribution setting.
• Strong verbal and written communication skills in English.
• Bilingualism (English and French) is considered an asset.
• Proficiency in Microsoft Excel and Office 365 is preferred.
• Experience with AS400 ERP and Sidetrade platforms is an asset.
• Proven ability to manage time effectively and prioritize tasks to meet deadlines.
• Strong problem-solving skills and the capacity to handle complex situations with diplomacy and tact.