Account Specialist Collections Call Center – Bilingual (hybrid/remote)

Bank of Montreal; Toronto; Hybrid; CAD 35,000 - 52,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Call Center Representative, der Kundenbedürfnisse erkennt und exzellenten Service bietet. In dieser spannenden Rolle werden Sie Kunden bei ihren Zahlungs- und Inkassofragen unterstützen und dabei helfen, Lösungen zu finden, die ihren Zielen entsprechen. Sie werden Teil eines dynamischen Teams, das Wert auf Innovation und positive Veränderungen legt. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Gesundheitsversicherung

Tuition reimbursement

Rentenpläne

Qualifications

• 1-2 Jahre relevante Erfahrung im Kundenservice.
• Kenntnisse über Verbraucherinkasso-Gesetze.

Responsibilities

• Bereitstellung exzellenten Kundenservice zur Vertrauensbildung.
• Bearbeitung eingehender Anrufe und Unterstützung bei Zahlungsfragen.

Skills

Kundenservice

Kommunikation

Analytische Fähigkeiten

Organisationsfähigkeiten

Education

Post-secondary degree in a related field

Job description

Application Deadline:

05/18/2025

Address:

VIRTUAL59 - REMOTE/TELETRAVAIL - ON - BMO

Job Family Group:

Customer Shared Services

We are looking for a dedicated Call Center Representative to join our team! In this role, you will engage with customers to assess their needs and deliver exceptional collections-related service to our valued BMO customers. Additionally, you will offer guidance on payment solutions and products that align with their goals.

Key responsibilities include:

• Delivering exceptional customer service to build trust through expertise, responsiveness, and support.
• Developing rapport and instilling confidence with clients as a relationship manager.
• Handling incoming calls professionally and efficiently.
• Probing to understand customer needs and providing advice on payments and collections strategies.
• Providing guidance on payment solutions and products that align with customer goals.
• Communicating with clients, processing transactions, and coordinating with internal teams.
• Integrating marketing promotions into customer conversations as appropriate.
• Analyzing data to provide insights and recommendations.
• Managing transactions and escalating complex issues as needed.
• Completing documentation accurately and organizing work efficiently.
• Following policies and procedures to ensure proper transaction execution.
• Staying informed about collections strategies, industry trends, and regulatory requirements.
• Maintaining confidentiality of customer and bank information.
• Supporting process improvements and industry best practices.
• Handling diverse tasks within given rules and limits.
• Analyzing issues and determining next steps, escalating when necessary.
• Performing additional duties as assigned.

Qualifications:

• Typically 1-2 years of relevant experience; post-secondary degree in a related field is desirable or equivalent experience.
• Knowledge of laws pertaining to Consumer Collections.
• Familiarity with BMO products and services.
• Understanding of marketplace trends and product offerings.
• Good verbal and written communication skills.
• Strong organizational, collaboration, and analytical skills.

Salary:

$35,000.00 - $52,000.00

Pay Type:

Salaried

The salary range and pay type are indicative; actual compensation may vary based on factors like location, skills, and experience. The total compensation may include incentives, bonuses, and benefits such as health insurance, tuition reimbursement, and retirement plans. For more details, visit https://jobs.bmo.com/global/en/Total-Rewards.

About Us

At BMO, our Purpose is to "Boldly Grow the Good in business and life." We aim to create positive change for our customers, communities, and employees through innovation, collaboration, and transformation.

As part of our team, you are valued, respected, and supported with tools and resources to grow professionally and personally. We offer training, coaching, and development opportunities to help you succeed and make an impact.

Learn more at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable, and accessible workplace. Accommodations are available upon request during the recruitment process. To request accommodations, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes unless directly from candidates. Resumes sent unsolicited will be considered BMO property, and we do not pay fees for such submissions. Agencies must have a valid contract to submit resumes.