Collections Representative

Adecco; Toronto; On-site; CAD 28,929 - 30,307; Full time

Benefits offered by this job

Weekly pay

Health programs

Medical and dental benefits

Free training

Faster onboarding

Job summary

Adecco is hiring a full-time Collections Representative in Toronto, ON. Join a dynamic customer service team and help customers while maintaining professionalism and accuracy.

You will make outbound collection calls, update records, and document interactions to meet targets within a Monday–Friday 9am–5pm shift. This temporary/full-time role offers benefits after qualification and training.

Qualifications

• Strong communication and interpersonal skills for customer interactions.
• Experience in customer service, call centers, or collections preferred.
• Excellent verbal communication and ability to document interactions clearly.
• Typing speed of at least 35 WPM with strong computer skills.
• Detail-oriented, highly organized, and able to manage priorities.
• Legal eligibility to work and reside in Canada.

Responsibilities

• Make professional outbound collection calls while following policy.
• Accurately document customer interactions and outcomes.
• Perform skip tracing to keep customer records up to date.
• Meet productivity targets during scheduled shifts.
• Process daily returned mail and update contact information.
• Respond to client requests and escalate complex inquiries.
• Maintain accurate records across systems and assist with duties as needed.

Skills

Verbal communication

Interpersonal skills

Independent work

Priority management

Typing 35 WPM

Education

High School Diploma or GED

Job description

Adecco is currently hiring a full-time Collections Representative to join a dynamic customer service team. This role is ideal for individuals with strong communication skills who enjoy helping customers while maintaining professionalism and attention to detail.

As a Collections Representative, you will be responsible for making outbound collection calls, updating customer records, processing client requests, and ensuring accurate documentation of all customer interactions.

• Pay Rate: $21.00 - $ 22.00/hour
• Location: Toronto, ON
• Shift: Monday to Friday | 9 am to 5 pm
• Job type: Temporary | Full-time
• Vacancy Status: This posting is for an existing vacancy .

Here’s why you should apply

• Paid weekly accurate and on time
• Strong health and safety programs
• Medical and dental benefits once qualified
• Free training programs
• New and quicker onboarding process

Responsibilities

• Make professional and courteous outbound collection calls while adhering to company policies and quality standards
• Accurately document customer interactions and call outcomes in company systems
• Perform skip tracing activities to maintain up-to-date customer information
• Meet productivity and performance targets during scheduled shifts
• Process daily returned mail and update customer contact information as needed
• Respond to client requests and eskalate complex inquiries to the Contact Center Supervisor
• Maintain accurate records and ensure data integrity across systems
• Follow established procedures and complete additional duties as assigned

Qualifications and Skills

• High School Diploma or GED preferred
• Previous customer service, call center, collections, or communication experience preferred
• Excellent verbal communication and interpersonal skills
• Strong computer and keyboarding skills (minimum 35 WPM)
• Detail-oriented with strong organizational abilities
• Ability to work independently and manage priorities effectively
• Mu st be legally eligible to work, and reside in Canada

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

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