Collections Specialist

CanCap Management Inc.; Mississauga; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Health and dental coverage

Vacation entitlement 15 days/year

Job summary

CanCap Management Inc. is seeking a Collections Specialist to support customers through the repayment lifecycle of their financing accounts.

You will manage a dedicated segment of accounts, handle high-volume calls, and strive for win/win outcomes. This role requires 2+ years in customer service and collections, excellent English communication, accuracy in a fast-paced environment, and the ability to balance independent work with teamwork.

Qualifications

• 2+ years in customer service and collections in a consumer lending environment
• Commitment to exceptional customer service
• Outstanding ability to build rapport over the telephone
• High degree of accuracy in a fast-paced environment
• Ability to juggle competing priorities with urgency and attention to detail
• Dependability and personal accountability
• Capacity to work both independently and in a team
• Fluent business English (written and spoken)
• Experience with online platforms and Microsoft Office (Excel, Teams, Outlook)

Responsibilities

• Ongoing stewardship of a dedicated segment of customer accounts
• Achieve a high-volume of communication and attempted communication via inbound and outbound calls
• Assist customers with mid-term changes to their accounts
• Maintain accurate records of communication and contact information
• Facilitate win/win outcomes for customers who are past due
• Engage with customers and partners via telephone, email, text messaging, and letters
• Resolve product, service, and repayment issues by clarifying, investigating, explaining and following up

Skills

Customer service

Communication skills

English fluency

Attention to detail

Time management

Team player

Independent / collaborative

Tools

MS Office

Job description

Salary Range: $40,000.00 To $55,000.00 Annually

CanCap Management Inc. is a privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management, and post charge-off recoveries.

When it comes to our customers, partners, and each other, we are always motivated by doing the “right thing”. We are always looking to find the best people and the right methods that allow us to meet this goal and look to the future for growth.

What your day and week could look like

Reporting to the Director, Servicing Operations, a Collections Specialist plays an essential role in supporting customers through the repayment lifecycle of their financing account. This includes:

• Ongoing stewardship of a dedicated segment of customer accounts.
• Achieving a high-volume of communication and attempted communication over a combination of inbound and outbound telephone calls.
• Assisting customers with mid-term changes to their accounts.
• Maintaining accurate records of communication and contact information.
• Facilitating win/win outcomes for customers who have become past-due.
• Engaging in dialogue with customers and external/internal partners via telephone, email, text messaging, and letter correspondence.
• Resolving product, service, and repayment issues by clarifying, investigating, explaining, documenting and following-up on actions taken.

How you bring your passion for success

• Two (2) or more years customer service and collection experience in a consumer lending environment
• A commitment to exceptional customer service.
• Outstanding ability to build rapport over the telephone.
• A high degree of accuracy within a fast-paced environment.
• Ability to juggle competing priorities with a sense of urgencywhile maintaining attention to detail and team targets.
• Upbeat and results-oriented team contributions.
• Dependability, self-motivation, and personal accountability.
• Capacity to toggle between working independently and collaboratively.
• A dedication to combined team and personal success.
• Fluent ability to write and speak business information in English.
• Familiarity and ease in working with online platforms and Microsoft Office i.e., Excel, Teams, and Outlook.
• Motivation and drive towards continuous learning and growth within your role and the company.

What you can expect from us

Our Employee Experience is aimed at supporting and inspiring our talented team through:

• A passionate team dedicated to the support and empowerment of others.
• An environment where creative, innovative thinking is encouraged.
• Health and dental coverage for you and your family.
• Time off to re-energize with a starting vacation entitlement of 15 days/year as well as personal days.

Additional Information

• Priority will be given to candidates with availability and flexibility to work shifts during days, afternoons, evenings, and weekends. Shifts will run between 8am and 11pm EST
• To be considered for employment you will need to successfully pass a criminal background check, and validation of your work experience.

CanCap Management Inc. is an equal opportunity employer and values diversity.

We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.

Thank you to all interested applicants. Only candidates who possess the experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process.