Collections Operations Manager - Surrey

Emterra Group; Surrey; On-site; CAD 85,000 - 98,000; Full time

Benefits offered by this job

Annual incentive up to 10%

Company vehicle or vehicle allowance

Paid vacation

Extended health, prescription drug, &/

Dental and vision coverage

Long-term disability, life insurance &

Employee Assistance Program

Tuition reimbursement & professional发展

Job summary

Emterra Group in Surrey, Canada, is seeking an energetic Operations Leader to manage RESI/ICI collection operations while ensuring safety, regulatory compliance and cost efficiency. You will coach supervisors, optimize routes, and drive performance across multiple facilities and teams.

The role requires strong P&L oversight, municipal relationships, and data-driven decision making, with support from fleet and maintenance partners. Benefit-rich package included.

Qualifications

• Progressive leadership experience in waste collection, recycling, transportation or fleet operation.
• Experience managing multiple disposal sites or lines of business.
• Proven full P&L, budgeting, forecasting and cost-management experience.
• Experience managing municipal relationships and service commitments.
• Strong understanding of route optimization, fleet utilization and safety.

Responsibilities

• Lead residential (RESI) and ICI collection operations ensuring safe, reliable, cost-effective service.
• Lead, coach and develop supervisors and frontline staff; manage performance and attendance.
• Ensure safety, regulatory compliance, vehicle and transportation rules; investigate incidents.
• Maintain relationships with municipalities and customers; meet service standards.
• Monitor KPIs and optimize routes, leverage technology to improve efficiency.
• Partner with Fleet/Maintenance on vehicle availability and capital planning.
• Maintain full P&L accountability including budgeting and cost control.
• Provide accurate operational and financial reporting; collaborate across departments.

Skills

Leadership

Operations management

Safety compliance

Budgeting & forecasting

Municipal relationships

Route optimization

Data-driven decisions

Fleet management

Communication

Microsoft Office

Education

Post-secondary in business/ops/transportation

Tools

Fleet management software

Job description

Who We Are

We are adynamic, growth-oriented and safety-focused company. Our organization has beendeemed to be an “essential service” by providing recycling, resource recoveryand waste management services that keep our communities clean and safe andvaluable materials within the circular economy. We are looking for energeticand driven team members to support our growing company and play a crucial rolein achieving our corporate mission and vision. Emterra Group is proud to berecognized as one of Canada’s Greenest Employers, a certified diverse supplierof the Canadian Aboriginal and Minority Supplier Council (CAMSC), the Canadian Women Business Enterprise National Council (WBE), and WEConnect International.

KeyResponsibilities

• Operations: Lead residential (RESI) andindustrial, commercial and institutional (ICI) collection operations, ensuring safe, reliable and cost-effective service across routes,facilities and disposal sites. Develop contingency plans and resolveoperational issues.
• Leadership: Lead, coach and develop RouteSupervisors and frontline employees. Manage performance, attendance,training, recruitment and retention, and partner with Human Resources onemployee relations, grievances and labour matters in unionizedenvironments.
• Safety & Compliance: Ensure compliance withoccupational health and safety, commercial vehicle and transportationregulations, driver requirements, vehicle inspections and Companyprocedures. Investigate incidents and implement corrective actions.
• Customer & ContractManagement: Maintainstrong relationships with municipalities, commercial customers andcontractors. Ensure contractual obligations and service standards are met,resolve escalated concerns and address recurring service issues.
• Operational Improvement: Monitor KPIs, including routecompletion, missed collections, overtime, labour utilization, fleetavailability, productivity and service performance. Optimize routes,improve processes and leverage technology, automation and operational datato drive sustainable results.
• Fleet Management: Partner with Fleet andMaintenance to maximize vehicle availability, minimize downtime, optimizeutilization and support equipment replacement and capital planning.
• Financial Management: Maintain full P&Laccountability, including annual budgeting, forecasting, cost control andperformance against financial targets. Identify productivity, cost-savingand business improvement opportunities and provide recommendations tosenior leadership.
• Reporting & Collaboration: Provide accurate operational andfinancial reporting and collaborate with Safety, Fleet, Maintenance, HR,Finance and Customer Service to achieve business objectives.

Qualifications& Experience

• Progressive leadership experiencein waste collection, recycling, transportation, logistics or anotherfleet-based operation, with direct RESI and ICI collection experiencestrongly preferred.
• Experience managing multipledisposal sites, operating environments, locations or lines of business.
• Demonstrated success leadinglarge operational teams, including supervisors and frontline employees;unionized experience strongly preferred.
• Proven full P&L, budgeting,forecasting and cost-management experience.
• Experience managing municipalrelationships, customer contracts and service commitments.
• Strong understanding of routeoptimization, fleet utilization, labour productivity, safety andcommercial vehicle compliance.
• Strategic planning,problem-solving and data-driven decision-making capabilities, with theability to apply technology and automation to operational challenges.
• Experience with fleet-management,route-management, telematics or reporting systems is an asset.
• Post-secondary education inbusiness, operations, transportation or a related discipline is preferred;equivalent experience will be considered.
• Valid BC driver’s licencerequired. Class 1 licence, or ability to obtain one, is an asset.
• Strong communication, leadershipand relationship-management skills, with proficiency in Microsoft Office.

WhatSuccess Looks Like

• Safe operations and consistentregulatory compliance.
• Reliable collection services andstrong municipal and customer relationships.
• Accountable supervisors andeffective workforce management.
• Efficient fleet and labourutilization.
• Achievement of operational,service and financial targets.
• Sustainable improvements througheffective processes, technology and automation.

Compensation& Benefits

Base Salary:$85,000–$98,000 annually, based on experience and qualifications.

• Annual performance incentive ofup to 10%.
• Company vehicle or vehicleallowance.
• Paid vacation.
• Extended health, prescriptiondrug, dental and vision coverage.
• Long-term disability, lifeinsurance and company-paid Employee Assistance Program.
• Tuition reimbursement,professional development and employee discount programs.

Reasons toApply, Stay and Grow with Emterra Group

• Opportunity to be part of one ofCanada’s Greenest Employers!
• Competitive wages and annual wageincreases!
• Comprehensive health benefits(drug, dental, vision, LTD, life insurance)!
• Employee Assistance Program, paidfor by the Company!
• Tuition reimbursement program andprofessional development support!
• Employee discount programs!
• Be part of an organization thatwants to learn and grow!
• Ability to have impact and makechange!

Emterra Groupis committed to maintaining an equitable, fair, and diverse environment. Anyapplicants who have a disability or require reasonable accommodation may speakdirectly with our Human Resources Department. Reasonable accommodations will beassessed on a case-by-case basis. All qualified applicants will receiveconsideration for employment without regard to race, colour, religion, sex,sexual orientation, gender identity, age, national origin, disability, orveteran status

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