Collections Account Manager - Bilingual (French/English)

RB Global; Mississauga; Hybrid; CAD 70.000 - 90.000; Vollzeit

Zusammenfassung

RB Global, Inc. in Mississauga is seeking a bilingual Collections Account Manager (French/English) to oversee collections on various platforms and ensure timely resolutions.

The role emphasizes early-stage collections for commercial accounts, in-office 3 days per week, with strong communication and process-improvement skills.

Qualifikationen

• 5 years of collections experience in auto loans, commercial collections, and financial portfolios.
• Must be able to speak professional level French.
• Self-motivated with initiative and ability to identify process gaps.
• Strong communication, listening, and written email communication skills.
• Hybrid role requires 3 days in-office weekly.

Aufgaben

• Collect outstanding balances on platform accounts and resolve issues.
• Prioritize accounts and manage early-stage collections.
• Identify process gaps and recommend improvements.
• Solve early defaults and present findings to management.
• Reduce account collapse rate.
• Track and report queue results (Excel and qualitative feedback).
• Negotiate payment timelines, partial payments and default fees.
• Handle operational issues.
• Perform other duties as assigned.

Kenntnisse

Collections experience

French language

Communication skills

Process improvement

Jobbeschreibung

Collections Account Manager - Bilingual (French/English)

The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.

• Responsible for the early-stage collections on majority commercial and some consumer accounts.
• Prioritizes collections of accounts within team.
• Identifies process gaps and recommends solutions for improvements.
• Problem solves a solution for early defaults and collapses and presents to management.
• Responsible for reducing the collapse rate.
• Track and report (excel and qualitative feedback) on work queue results.
• Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
• Responsible for operational issues.
• Performs other duties as assigned.

Qualifications

• 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
• Must be able to speak professional level French.
• Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
• Strong communication skills – listening to customers and understanding their situation.
• Strong written communication through email.
• Excellent questioning and probing skills.
• This is a hybrid role, 3 days a week in-office.