Part-Time Collections Lead — Bilingual French

Ritchie Bros. Auctioneers, Inc.; Burnaby; On-site; CAD 30,000 - 41,000; Part time

Job summary

Ritchie Bros. Auctioneers, Inc. in Burnaby, BC, is seeking a Part-Time Collections Account Manager to oversee early-stage collections on our platforms.

You will monitor balances, negotiate payment terms, and craft timely resolutions to outstanding accounts, contributing to cash flow and customer satisfaction. The role demands strong communication, a proactive mindset, and bilingual French language skills. Prior auto loan and commercial collections experience is preferred, along with exceptional

Qualifications

• 5 years of collections experience in auto loans and commercial portfolios
• Self-motivated with initiative to identify process gaps or opportunities for improvement
• Strong communication skills – listening to customers and understanding their situation
• Excellent phone etiquette
• Strong written communication through email
• Excellent questioning and probing skills
• Bilingual (French Speaking)

Responsibilities

• Responsible for the early-stage collections on majority commercial and some consumer accounts
• Prioritizes collections of accounts within team
• Identifies process gaps and recommends solutions for improvements
• Problem solves a solution for early defaults and collapses and presents to management
• Responsible for reducing the collapse rate
• Track and report on work queue results
• Controls the negotiation with customers on payment timelines, partial payments, default fees, etc
• Responsible for operational issues
• Performs other duties as assigned

Skills

5 years of collections experience

Self-motivated

Strong communication

Excellent phone etiquette

Strong written communication

Excellent questioning

Bilingual French Speaking

Job description

Ritchie Bros. Auctioneers, Inc. in Burnaby, BC, is seeking a Part-Time Collections Account Manager to oversee early-stage collections on our platforms.

You will monitor balances, negotiate payment terms, and craft timely resolutions to outstanding accounts, contributing to cash flow and customer satisfaction. The role demands strong communication, a proactive mindset, and bilingual French language skills. Prior auto loan and commercial collections experience is preferred, along with exceptional