Collections Account Manager - Bilingual (French/English)

RB Global, Inc.; Burnaby; On-site; CAD 55,000 - 75,000; Full time

Job summary

RB Global, Inc. is seeking a Collections Account Manager - Bilingual (French/English) to oversee early-stage collections across multiple platforms in Canada.

You will monitor accounts, prioritize actions for the team, and drive timely resolutions while maintaining strong customer relationships. The role emphasizes bilingual communication in French and English and requires experience in financial collections.

Qualifications

• 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
• Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
• Strong communication skills – listening to customers and understanding their situation
• Strong written communication through email
• Excellent questioning and probing skills.

Responsibilities

• Handle early-stage collections on the majority of accounts.
• Prioritize collections for the team.
• Identify process gaps and recommend solutions for improvements.
• Problem-solve for early defaults and collapses and present to management.
• Work to reduce the collapse rate.
• Track and report results (Excel and qualitative feedback).
• Negotiate with customers on payment timelines, partial payments, default fees, etc.
• Address operational issues as they arise.
• Perform other duties as assigned.

Skills

Collections experience

Strong communication

Written communication

Probing skills

Self-motivated

Job description

Collections Account Manager - Bilingual (French/English)

The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.

• Responsible for the early-stage collections on majority commercial and some consumer accounts.
• Prioritizes collections of accounts within team.
• Identifies process gaps and recommends solutions for improvements.
• Problem solves a solution for early defaults and collapses and presents to management.
• Responsible for reducing the collapse rate.
• Track and report (excel and qualitative feedback) on work queue results.
• Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
• Responsible for operational issues.
• Performs other duties as assigned.

Qualifications

• 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
• Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
• Strong communication skills – listening to customers and understanding their situation
• Strong written communication through email
• Excellent questioning and probing skills.

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.